Role Responsibilities

Are you a creative Information Technology professional that enjoys leadership, solving problems and creating innovative results for clients? Do you pride yourself on your supervisory skills, friendly client service, good listening skills, and attention to detail? If so, please read on!

Reporting to the Manager, Collaboration & Content Services (CCS), as the Team Lead Collaboration and Content Services you will be responsible for consistent delivery of services provided by the CCS team.  In this position, you will support service related work including: new development and configuration; system/application maintenance and support; multiple projects support and leadership; technical consultation/expertise/leadership; Electronic Information Management (EIM) expertise and leadership; maintaining customer relationships; and ensuring compliance with GoA standards/policies/practices/etc.

In this position, you will be responsible for day to day planning, coordination, and prioritization of work assignments within the CCS  team. You will also be responsible for balancing the needs of all ministries in the GoA as stakeholder, as well as technical needs of more than 20 various technology platforms with over 50 integrated external apps, 100s of integration points, and the internal needs of Service Alberta.

Responsibilities:

Some of the role’s responsibilities include, but are not limited to:

• Leading development, enhancement, maintenance, and bug fix efforts for applications and databases used to support services provided by content services team while ensuring quality and integrity of delivery.
• Leading system analysis and requirements consultation ensuring requirements are: well understood; documented; and adhere to GoA standards/policies/practices/etc.
• Leading CCS specific systems design, enhancements, and maintenance to ensure the GoA meets industry best practices and follows all GoA standards/policies/practices/etc.
• Ensuring critical and vital records, needed to protect the lives of Albertans, are available 24/7 for accountable platforms.
• Providing direct leadership on system architecture, maintenance, system configuration, and system support while ensuring services provided by content services team are available and maintained to a high standard.
• Leading a CCS team ensuring priorities are addressed, work assignment are clear, escalations and communications to other teams are address, and resources are balanced.

Role Responsibilities Continued

To be successful in this role, you must demonstrate excellent:

• Project and time management skills to coordinate requirements gathering sessions, code migration and testing.
• Ability to work with multiple business areas, and multiple business partners from different levels of management, in order to investigate and understand business processes and workflows from any area of the organization.
• Strong communication, consultation and collaboration skills.
• Ability to manage multiple conflicting requirements, priorities, and escalations at the same time.

As technology evolves, Artificial Intelligence (AI) is becoming a cornerstone for modern collaboration and content services. In this leadership role, your ability to leverage AI and related tools will be critical to driving efficiency, innovation, and service excellence across the Government of Alberta’s complex digital ecosystem.

For this reason, experience with AI technologies or a strong willingness to learn and adapt to AI-driven tools is considered a preferred skill for successful candidates.

Ready to help us lead the digital future? Apply Now!

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
• Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
• Build Collaborative Environments: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
• Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
• Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind.
• Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.

Qualifications

Required:

• University graduation in Computer Sciences, Information Technology or a related field.
• 4 years of experience in service setup, configuration, maintenance, and patching of Collaboration Services: SHAREPOINT, PROJECT SERVER, NINTEX, INFOPATH, and other related services.
• Supervisory/leadership experience to:
   - Lead, mentor, and supervise multiple technical and support roles.
   - Coordinate vendor and employee resources.

Equivalencies: Equivalencies are considered:

• A related two-year diploma in related discipline from a recognized post-secondary institution and six (6) years related experience; or
• A related one-year certificate from a recognized post-secondary institution and seven (7) years of related experience.

Assets:

• Experience working with Information Management / Records Management through appropriate consultation and collaboration to ensure client solutions are developed to meet long-term retention & disposition needs.
• Detailed knowledge of database principles, practice, design, configuration.
• Experience in application design and change management procedures.
• Knowledge of Windows Operating System and Microsoft Office software.
• Knowledge of Windows Server including security configuration, and IIS configuration.
• Experience in developing and debugging code in HTML, HTML5, VBA Script, JavaScript, C#, and MS SQL.
• Experience in developing and modifying Cascading Style Sheets (CSS).
• Experience in developing and modifying in PowerShell, and Batch files.
• Experience in developing in ASP.NET using the Model View Controller (MVC) architecture with Entity Framework.
• A strong willingness to learn and adopt emerging AI technologies, ensuring the CCS team remains at the forefront of innovation.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Term of Employment: Permanent full-time position.
Hours of Work: 36.25hrs/ week – Monday to Friday
Location: Remote across Alberta

This positon is eligible for remote work. You must reside in Alberta to work remotely.

Final candidates will be required to undergo enhanced security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Additional Information:
In your resume, please include dates (including months and years) associated with all education and work experience. As well, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.