Our non-profit client is seeking a Compliance Coordinator to serve as the first point of contact for registrants interacting with the organization’s regulatory Registry. This role provides customer service, technical support, and assists with compliance activities related to registration and reporting.
The ideal candidate is detail-oriented, service-focused, and comfortable working in a regulatory environment.
This is a hybrid position (2-days/month in office) and offers a competitive compensation package and opportunities for growth and development!
Responsibilities:- Support registrants through intake, registration, and digital reporting processes.
- Provide guidance on requirements and assist with data entry and timely reporting.
- Develop and update materials such as FAQs, guides, presentations, and system training resources.
- Identify potential compliance issues, create cases, and escalate to Compliance Officers as needed.
- Conduct research to identify non-compliant parties and support risk-based compliance activities.
- Generate reports and perform basic analytics to support compliance functions.
- Assist registrants with payment and account inquiries in coordination with internal teams.
- Maintain accurate records following established standards.
- Provide support to Ministry users, including technical assistance, training, and resource development.
- Deliver administrative support for committees, outreach initiatives, and special projects.
- Respond to registrant and Ministry inquiries with timely, accurate, and professional service.
Qualifications:- Post-secondary education or equivalent experience.
- 2–4 years of compliance related customer service experience required.
- Experience in regulatory compliance or circular economy programs is an asset.
- Strong communication, problem-solving, and critical thinking skills.
- Proficiency in MS Outlook, Word, and Excel.
- Ability to handle confidential information with discretion.
- Bilingual English/French skills is a strong asset.
We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our
accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.
