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Help Desk Technical Support - EN

Altis Recruitment

Toronto, Ontario

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    Save this job      2025-11-27

Help Desk Technical Support - EN

Altis Recruitment

Toronto, Ontario
 
Salary: From 55000 to 65000 per Year
 
Primary Focus: The Help Desk Technician will be actively involved in troubleshooting problems and supporting end users and IT team on resolution actions.

Key Responsibilities:
  • Respond to requests for technical assistance in person, via phone, chat, or email, following standard help desk procedures.
  • Plan, prioritize, diagnose, and resolve technical hardware, software, and network issues;
  • Provide one-on-one support to all Institute employees with their hardware/software related questions and problems
  • Provide remote computer support for end users as requested
  • Provide support of technical hardware including, but not limited to, computers, mobile devices, phones, printers, and photocopiers as necessary
  • Deploy and configure desktops and laptops with associated hardware and peripherals.
  • Setup users on terminal.
  • Assist with managing AD, M365 and Local user accounts and their access control based on company policies.
  • Assist with phone system administration and maintenance.
  • Setup VPN clients on end-user devices
  • Software installation/troubleshooting (Windows, MS Office, Adobe, Visio, Remote Desktop setup, etc.)
  • Follow up with customers and users to ensure the complete resolution of issues.
  • Stay current with system information, changes, and updates.
  • Help update training manuals for new and revised software and hardware.
  • Provide setup for Audio/Video conferencing and webinar through MS Team, Zoom.
  • Enforces enterprise information security and privacy policies and procedures.
  • Records and tracks assignment/re-assignment of all IT Asset inventory, including laptops, mobile devices, monitors, desk risers, etc.
  • Provide training to users, as necessary. Supports the onboarding process by provisioning new hires with hardware and software and orientation to the new user.
  • Participate in various IT projects.
  • Other related duties as assigned
Education / Experience Requirements:
  • 3+ years of experience in a user-facing Help Desk role
  • Excellent working knowledge of end-user relevant hardware (workstation, laptop, Terminal Server), software (OS and Office suite), and other equipment (printer, Phone system)
  • Experience with Windows server 2019, 2022, Azure and O365, Hyper-V
  • Experience in the use of standard business applications: Windows 10/11, MS Office 365, SharePoint Online, printers, iPhone, TCP/IP Networking/Active Directory, MS Exchange, Avaya Cloud phone system
  • A good understanding of network protocols and services
  • Related experience and training in troubleshooting and providing help desk support.
  • Must be able to work individually or with a team in a fast-paced, dynamic environment.
  • Ability to build and maintain strong team relationships.
  • Customer service-oriented
  • Excellent Verbal and Written communication skills
  • Excellent organization and time management skills
  • Strong analytical and problem-solving skills

Working Environment:
  • Professional office environment with low to mid-level physical effort but extended periods of time sitting is required.
  • Presenting a professional, polished image in representing the Institute is required
  • Ability to achieve results in a fast paced, deadline-oriented environment (mid to high-mental stress depending on time of year).
  • High-level sensory attention (reading, writing, listening, oral and written communication skills)
  • A high-stress environment with many competing priorities
  • Low level of physical effort or risk associated with the requirement to move boxes of printed materials and events collateral


We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

Pour vous identifier en tant que conjoint de militaire, veuillez envoyer votre curriculum vitae directement à Militaryfamiles@altisrecruitment.com et indiquer dans votre courriel / lettre d’accompagnement que vous êtes un conjoint de militaire.


Pour toute question concernant cet employeur et le processus de demande d’emploi, veuillez contacter :


Altis Recruitment Team

E mail: militaryfamilies@altisrecruitment.com


613-230-3700


About Altis Recruitment

Welcome on behalf on the Altis Recruitment team! Altis has a long-standing business relationship with the Defence community. For more than 30 years, we have been grateful to work alongside the Department of National Defence and countless military professionals. We know that family members of military personnel often make many personal sacrifices to support their loved ones. We understand that it can be difficult to pursue a career when embracing sudden changes like relocation and deployment. For some, this has meant putting a pause on career goals or professional development. We would like to provide you with everything you need for a successful and confident job search – in addition to access to job opportunities. Download the checklists our experts have created to help you be at your best from application to interview.