The Counter Clerk will provide professional, bilingual (French and English) reception and administrative support. This role serves as the first point of contact for clients, stakeholders, and the general public, ensuring a welcoming and efficient front-line experience while supporting internal staff with clerical and administrative tasks.  This is a 2-3 month contract, fully onsite in Downtown Ottawa.

Key Responsibilities:

• Greet and assist clients, visitors, and stakeholders in a courteous and professional manner, providing services in both French and English.

• Answer, screen, and direct incoming telephone calls, emails, and in-person inquiries to the appropriate staff or department.

• Provide program-related administrative support, including data entry, filing, scanning, photocopying, and document management.

• Maintain and update office records, databases, and schedules to ensure accuracy and accessibility of information.

• Assist in preparing materials for meetings, reports, and correspondence as required by Regional Office staff.

• Ensure the reception area is organized, presentable, and equipped to support daily operations.

• Handle sensitive and confidential information with discretion, professionalism, and in accordance with organizational policies.

• Collaborate with staff across the office to facilitate smooth operations and support various programs and initiatives.

• Support client service initiatives by providing accurate information, answering questions, and guiding clients through appropriate processes.
  
  
  
  

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.