Location: Toronto, ON
Schedule: Monday to Friday, 9 AM – 5 PM (on-site)

About the Role:
We are seeking a Customer Support Specialist to join our team on a contract basis through January 2026. Reporting to the Senior Manager this role is responsible for providing exceptional service and operational support to both internal and external clients across multiple communication channels, including email and phone.

You’ll ensure timely order fulfillment, assist with account setup, investigate and resolve order issues, and contribute to process improvements that enhance customer satisfaction and operational efficiency. The role involves close collaboration with cross-functional teams such as Product, Marketing, and Operations.

Key Responsibilities:

• Deliver high-quality customer support through inbound and outbound communications, maintaining professionalism and building positive relationships with clients nationwide.

• Respond promptly to inquiries regarding products, account setup, order processing, shipping, and fulfillment.

• Investigate and resolve order discrepancies, ensuring timely and accurate completion.

• Collaborate with internal teams and external partners to optimize processes and service delivery.

• Prepare reports, track shipments, and assist with administrative tasks related to customer fulfillment.

• Maintain a proactive approach to problem-solving and identify opportunities for service improvement.

What You’ll Bring:

• High school diploma or equivalent (post-secondary education an asset).

• Previous experience in customer service, shipping, or call center operations preferred.

• Proficiency in Microsoft Word, Excel, and Outlook.

• Strong attention to detail, organization, and follow-up skills.

• Excellent communication and interpersonal abilities.

• Self-motivated and accountable, with the ability to work effectively both independently and in a team.

• Strong problem-solving, multitasking, and negotiation skills.

• Comfortable lifting up to 30 lbs for shipment handling.

• Positive, adaptable, and customer-focused attitude.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.