Job Title: Senior Business Analyst 
Location: National Capital Region, ON – Hybrid (Remote with 1 day per month on-site)
Job Type: Contract, Full-Time
Clearance: Reliability Status (Government of Canada)
Language: English, fluent in both written and spoken communication
Compensation: $65–$80/hour

About the Opportunity

Join a high-impact digital transformation initiative within a major federal organization focused on modernizing critical complaint management systems. As a Senior Business Analyst, you’ll play a pivotal role in a multi-phase program designed to enhance transparency, efficiency, and user experience throughout the initiative.

In this role, you’ll work closely with cross-functional teams including developers, testers, project managers, and subject matter experts to gather and refine requirements, develop detailed user stories, and support delivery using Agile and Scrum methodologies. Your expertise will help migrate legacy complaint-tracking systems to a secure, cloud-based Software-as-a-Service (SaaS) solution, driving digital innovation and operational excellence across the enterprise.

What’s in it for You

• An opportunity to contribute to a meaningful public sector modernization initiative.

• Collaboration with multidisciplinary teams committed to continuous improvement.

• Exposure to enterprise-scale Agile transformation and cloud adoption.

• A workplace that values professionalism, inclusivity, and data-driven decision-making.

Your Responsibilities

• You’ll participate in Agile ceremonies, contributing to sprint planning, backlog refinement, and daily stand-ups.

• You’ll develop and document user stories, business requirements, and acceptance criteria in Azure DevOps.

• You’ll analyze functional and technical requirements to define system interfaces and business workflows.

• You’ll document decision points, manual and automated processes, and integration requirements.

• You’ll support acceptance testing, ensuring deliverables align with defined quality and performance standards.

Skills and Qualifications

• 7+ years of progressive experience as a Business Analyst in complex enterprise or public sector environments.

• Strong knowledge of Agile and Scrum methodologies, with hands-on experience using Azure DevOps.

• Familiarity with SaaS solutions, particularly cloud-based modernization or platform migration projects.

• Excellent analytical thinking, documentation, and stakeholder engagement skills.

• Self-directed and detail-oriented, with the ability to manage competing priorities.

Why Partner with Altis

If you’ve never worked with a staffing agency before, don’t worry, we make it easy. You’ll still engage directly with the client while we handle the logistics, provide guidance, and keep you informed every step of the way. We’ll represent your strengths, guide you through each stage of the process, and ensure the experience feels personal and transparent.

Thank you for considering this opportunity.
Learn more about what it’s like to work with Altis: [altisrecruitment.com/working-with-altis]

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.