At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we’re building a stronger, more resilient Stantec every day.
Your Opportunity
Take the first step towards designing your career with Stantec as a Desktop Support Analyst in Information Technology Services.
Collaborate with experienced support staff throughout Canada
Opportunity to work with peers on strategic IT initiatives
Work in a challenging support environment with a broad spectrum of IT issues requiring creative and innovative problem-solving skills
Your Key Responsibilities
Configuration/reconfiguration of hardware, including workstations and printers including new office set up or acquisition work
Analyze and resolve end-user hardware, software and connectivity issues which could be more complex in nature
Create and update accurate and consistent records of all calls
Monitor progress on problem resolution and advise users on status of issue
Performing system backups/recoveries
Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients
Provide excellent client service
Proven competence in a Microsoft Windows environment including Windows 11, MS Office 365, Microsoft System Center Configuration Manager.
Current knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.
Have proven troubleshooting skills to resolve more complex issues.
Experience in an ITIL and SOX compliant organization a plus.
Excellent customer relationship, communications, and interpersonal skills.
Must be able to move, carry and manipulate equipment up to 50 pounds.
Valid driver’s license and satisfactory driving record is required.
Education and Experience
Minimum of 5-6 years of related experience.
Technical degree/diploma/certificate or equivalent in related field; or equivalent combination of education and experience.
Position will primarily work in an office setting.
Some travel is required, primarily to other local office locations.
This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.
Stantec is a place where the best and brightest come to build on each other’s talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.
Pay Range:
• Locations in Lower Mainland - BC - Min Salary $ 65,700.00 - Max Salary $ 95,300.00
Pay Transparency: In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible.
Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) will have access to health, dental, and vision plans, a wellness program, health care spending account, wellness spending account, group registered retirement savings plan, employee stock purchase program, group tax-free savings account, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage, and paid time off.
Temporary/casual employees will have access to group registered retirement savings plan, employee stock purchase program, and group tax-free savings account.
The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.
Primary Location: Canada | BC | Vancouver
Organization: BC-1372 IT Services-CA Canada
Employee Status: Regular
Travel: Yes
Schedule: Full time
Job Posting: 25/07/2025 08:07:03
Req ID: 1001720
Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always design with community in mind.
We care about the communities we serve—because they're our communities too. This allows us to assess what's needed and connect our expertise, to appreciate nuances and envision what's never been considered, to bring together diverse perspectives so we can collaborate toward a shared success.
At Stantec, we pride ourselves on our commitment to building communities. As an extension of that commitment, we believe that our nation is our community—and Veterans and their families are an important part of that community. We are committed to welcoming members of the Veteran’s and military communities into our workforce, and we are dedicated to growing our work for defense communities in Canada, the US, and abroad.
We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe.
We believe in the long-term success of military-connected individuals, and we hope you will join us in your next career move.