Type de poste:
Permanent*
Date de clôture:
2025-10-02*
Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.
We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.
The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.
In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.
There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.
*
The Education and Training Lead is a Registered Nurse who is responsible for the planning, development, implementation and evaluation of staff orientation and continuing education programs; coordinates staff development activities; for all TeleHealth programs and acts as a patient education consultant.
The Education and Training Lead is responsible to develop, implement, update and maintain all standard operating guidelines for both clinical and non-clinical roles within TeleHealth programs, ensuring alignment with current best practice, healthcare partners and meeting Accreditation standards.
Service Delivery
· Plans and delivers an innovative staff education program which will enhance competence, performance, quality and productivity, and will meet the needs of both work at home employees and in-centre staff
· Plans and delivers monthly education sessions for staff (self-directed and/or web-based programs, in person or virtually) and as required.
· Designs and implements methods for assessing educational needs, identifying diverse educational experiences and delivering educational programs which utilize traditional and e-learning tools
· Designs, coordinates, updates and delivers staff orientation programs and appropriate follow up at specified intervals
· Designs and implements general and staff-specific educational activities to meet staff development requirements in a timely and efficient manner
· Responsible for the evaluation of all education delivered and implementing feedback received on a continual basis.
· Supports the Clinical Supervisors in providing additional education required for their staff members from a performance perspective.
· Responsible for ensuring preceptors have all the necessary tools for their role, organize preceptor meetings, review preceptor documentation and feedback where improvements can be made.
· Maintains reference library (electronic and print format) for all categories of staff
· Maintains a registry of all staff's participation in educational programs/experiences
· Assists with the preparation and review of patient education documents and programs
· Competently performs the duties of a TeleHealth Nurse for 20% of their worked hours each month
· Ensures patient safety is the first priority and understands the integrity of our service is based on our ability to safely and timely triage our callers
· Participates in Manager On Call rotation, after hours and weekend leadership coverage to provide oversight, guidance, support and operational/clinical decision making appropriate for the situation and the delivery of TeleHealth programs.
· Networks with various stakeholders as it relates to education purposes.
· Networks and works collaboratively within TeleHealth and greater EMC from a staff development perspective
· Responsible for the overall tracking, notification to staff and coordination of completing all SOGS with appropriate staff member input.
Service excellence and development
· Evaluates feedback to improve educational programs
· Participates actively in EMC TeleHealth Services Quality Program and Accreditation requirements.
· Evaluates current educational trends and adopts leading practices within the telehealth industry
· Considers future service development and adopts a proactive approach to staff education
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Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.
Welcome to Medavie!
I would be happy to share and discuss our organization, current and future career opportunies.
Many of our roles are able to be remote (work from home) in Canada
- Kristen Drapeau, Senior Recruitment Consultant
-Krysta Duguay, Recruitment Consultant
Who we are
We’re a team of over 8,000 professionals serving clients from coast-to-coast with operations in most provinces. We provide health benefits to nearly 1 in 10 Canadians and manage emergency medical services for nearly 1 in 15 Canadians.
We’ve been a leading health services partner for individuals, employers and governments across Canada for 80 years and a premier all-in-one carrier that provides health, dental, travel, life and disability benefits to individuals and organizations.
We've been recognized as one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and an Imagine Caring Company.
What we value
Our values are inherent to our culture and provide the framework for each interaction we have and transaction we make, while providing a clear set of expectations to empower employees to do the right thing for everyone we serve. We are:
Caring – We show compassion in everything we do
Accountable – We follow through on our commitments
Responsive – We have the courage to act and adapt
Innovative – We encourage and value new ideas
Community-minded – We achieve more together
More than simply a poster on the wall, our mission of improving the wellbeing of Canadians represents the purpose of our organization ― and we align that with our culture.
What we give back
As a not-for-profit organization, we don’t answer to shareholders. Instead, we invest our earnings in our business, our communities and, most importantly, our employees. We use some of these earnings to support:
Programs to support causes that are close to our employees' hearts, matching the volunteer hours and donations they contribute
An annual United Way workplace campaign led by employees in each of our locations
The Medavie Foundation, which invests in community initiatives and organizations that improve the wellbeing of Canadians, focuses on some of the most pressing mental and physical health challenges facing Canadians.
We want to meet you as you are
At Medavie Blue Cross, we foster a culture of openness, understanding and a sense of belonging where everyone can bring their true selves to work. Nearly 70% of our management roles are held by women and we’re committed to creating a diverse, equitable and inclusive workplace where everyone is valued for who they are and what they contribute. We will accommodate people with disabilities during the recruitment, selection and hiring processes.
What we offer
If you live our values and deliver results, you’ll experience meaningful, rewarding work in a purpose-centred, inclusive organization that provides:
Flexible work options: We want you to work where you work best. We offer work from home, from the office, or a hybrid of the two, while ensuring you feel connected to your team and to our purpose. Our flexibility goes beyond location. We also have flexible working hours and part-time options available.
Competitive compensation: We believe in rewarding our employees for the skills they bring to their jobs and the results they deliver. This includes competitive compensation that will reflect your experience and expertise and annual performance-based incentives, a 100% employer-matched defined contribution pension plan, an employee RRSP, one-on-one financial counselling, vacation and personal days to help you rest, refuel and balance your life.
Career Growth: Internal talent mobility and growth are an integral part of our success. Employees are empowered to own their career development and have rewarding experiences in a variety of work areas. Supportive leadership will encourage and coach you to maximize your potential so you can access multiple learning pathways to develop. Our leadership development program and other programs, such as mentoring, performance-based management and education assistance, are offered to provide employees with an environment of lifelong learning.
Outstanding benefits: Wellbeing is at the centre of everything we do and this starts with our employees. To help you take a proactive approach to your health, we provide: