Type de poste:
PermanentÀ la recherche d’une carrière épanouissante qui changera réellement votre vie et celle des autres? Vous êtes au bon endroit.
À titre de partenaire national en solutions de santé, nous plaçons les gens au cœur de tout ce que nous faisons – en commençant par notre équipe de plus de 8 000 employés et employées qui mettent à profit leurs expériences personnelles et professionnelles diversifiées dans le cadre de leur travail à Medavie. Par l’entremise de la collaboration et de l’innovation, notre équipe crée des solutions d’assurance, de soins primaires et de services médicaux d’urgence à l’avant-garde de l’industrie qui viennent en aide à des millions de Canadiens et Canadiennes chaque année.
Notre mission est d’améliorer le bien-être de la population canadienne afin que chaque personne puisse profiter pleinement de la vie, et cela se reflète dans notre culture d’entreprise primée. Nous célébrons l’individualité des membres de notre personnel et accordons de la valeur à la diversité de leurs points de vue et de leurs compétences. C’est pourquoi en plus de vous offrir une rémunération concurrentielle et une gamme complète d’avantages sociaux, nous vous donnons accès à des possibilités de croissance professionnelle et personnelle, à des modalités de travail flexibles, à des expériences enrichissantes, ainsi qu’à un leadership bienveillant. À Medavie, chaque personne peut donner le meilleur d’elle-même, se sentir à sa place et atteindre son plein potentiel. Joignez-vous à nous en postulant un poste dès aujourd’hui.
Bilingual Customer Service Representative (REMOTE)
We are always on the look-out for great talent like you! People with determination, passion, and curiosity who are excited about the idea of being the first point of contact for our company.
If you are a critical thinker, love providing an amazing customer experience and are ready to start your career in an award-winning company culture with caring leaders and teams, resources and opportunities to unleash your full potential – let’s talk!
Our next virtual class starts October 27, 2025
Motivated by helping others?
In this role you will provide support and service to our members. You will have the opportunity to effectively problem solve and contribute positively to a team environment. Your objective in this role is to ensure that the person making the inquiry receives caring service and accurate information. In this busy contact centre environment, you’ll find that we have some of the highest employee satisfaction scores in the whole company. Our mission is to improve the wellbeing of Canadians and that extends to our employees!
What we offer:
Leaders that are focused on your success.
Comprehensive health and dental plan that is 100% employer paid.
Monday to Friday shifts ending at 9pm AT / No overnights / No weekends!
Extensive virtual paid training program, ensuring you are prepared to take calls with confidence.
Opportunities for career development and advancement.
Emphasis on work life balance offering wellness benefits, health resources & discounts.
4% performance-based incentive program which recognizes your contribution to our success.
What you need to succeed:
Proven ability to deliver exceptional customer service with empathy, professionalism, and efficiency
Excellent verbal and written communication skills to clearly and confidently support callers.
Comfortable working with autonomy, making decisions independently while adhering to processes and meeting performance standards
Ability to manage a high volume of inbound calls while maintaining quality and accuracy
Demonstrated problem-solving skills and sound judgment in fast-paced, dynamic environment.
Self-motivated and disciplined to work effectively in a remote or on-site setting with minimal supervision
Comfortable working in a fast-paced digital environment, navigating multiple systems and screens simultaneously while engaging with callers and maintaining focus and accuracy
Quick to learn and adapt to new technologies, software updates, and process changes
Strong keyboarding skills and ability to type while speaking to ensure efficient call handling and documentation
Minimum Grade 12 Diploma with post-secondary education or equivalent work experience in customer service
Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment.
Language skills:
Fluently bilingual in English and French is required for this position
If selected for an interview, you will be asked questions in both official languages to assess your proficiency
Hours of Work:
Training hours: Monday – Friday (8:00am – 4:00pm MST/CST)
After training you will be provided with an evening shift. All shifts are 7.5 hours between our core business hours of 8am – 9pm AST/5am – 6pm MST/CST
We offer a shift-bid twice per year (depending on business needs) where you are able to select alternate available hours based on seniority
Remote Work Requirements
A dedicated, secure workspace free from distractions and background noise
Wired high-speed internet connection is required, with minimum download and upload speeds of 25Mbps to 35 Mbps
Ability to maintain confidentiality and adhere to company data protection standards while working remotely.
A distraction-free environment during working hours to ensure productivity and professionalism.
Must be able to participate in video meetings with camera on, as required by team (we use WebEx)
Willingness to comply with IT security protocols, including use of company-provided VPN and endpoint protection
Nous croyons que les membres de notre personnel doivent représenter les collectivités que nous servons et nous encourageons les personnes de tous les horizons à poser leur candidature. Pour vous offrir la meilleure expérience qui soit, nous vous proposons des mesures d’adaptation pour chacune des étapes du processus de recrutement. Il vous suffit d’en faire la demande à l’équipe de recrutement. Nous nous engageons à veiller à ce que le recrutement, la fidélisation et le perfectionnement des employés et employées, de même que leur rémunération, demeurent équitables, tiennent compte des besoins en matière d’accessibilité et respectent l’ensemble des droits de la personne et des lois sur la protection de la vie privée qui s’appliquent. Nous remercions toutes les personnes qui ont manifesté de l’intérêt pour ce poste. Veuillez noter que nous communiquerons seulement avec les personnes retenues pour une entrevue.
Si vous rencontrez des problèmes techniques au cours de votre procédure d'application, veuillez envoyer un courriel à : Medavie.Recruitment@medavie.ca.
Welcome to Medavie!
I would be happy to share and discuss our organization, current and future career opportunies.
Many of our roles are able to be remote (work from home) in Canada
- Kristen Drapeau, Senior Recruitment Consultant
-Krysta Duguay, Recruitment Consultant
Who we are
We’re a team of over 8,000 professionals serving clients from coast-to-coast with operations in most provinces. We provide health benefits to nearly 1 in 10 Canadians and manage emergency medical services for nearly 1 in 15 Canadians.
We’ve been a leading health services partner for individuals, employers and governments across Canada for 80 years and a premier all-in-one carrier that provides health, dental, travel, life and disability benefits to individuals and organizations.
We've been recognized as one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and an Imagine Caring Company.
What we value
Our values are inherent to our culture and provide the framework for each interaction we have and transaction we make, while providing a clear set of expectations to empower employees to do the right thing for everyone we serve. We are:
Caring – We show compassion in everything we do
Accountable – We follow through on our commitments
Responsive – We have the courage to act and adapt
Innovative – We encourage and value new ideas
Community-minded – We achieve more together
More than simply a poster on the wall, our mission of improving the wellbeing of Canadians represents the purpose of our organization ― and we align that with our culture.
What we give back
As a not-for-profit organization, we don’t answer to shareholders. Instead, we invest our earnings in our business, our communities and, most importantly, our employees. We use some of these earnings to support:
Programs to support causes that are close to our employees' hearts, matching the volunteer hours and donations they contribute
An annual United Way workplace campaign led by employees in each of our locations
The Medavie Foundation, which invests in community initiatives and organizations that improve the wellbeing of Canadians, focuses on some of the most pressing mental and physical health challenges facing Canadians.
We want to meet you as you are
At Medavie Blue Cross, we foster a culture of openness, understanding and a sense of belonging where everyone can bring their true selves to work. Nearly 70% of our management roles are held by women and we’re committed to creating a diverse, equitable and inclusive workplace where everyone is valued for who they are and what they contribute. We will accommodate people with disabilities during the recruitment, selection and hiring processes.
What we offer
If you live our values and deliver results, you’ll experience meaningful, rewarding work in a purpose-centred, inclusive organization that provides:
Flexible work options: We want you to work where you work best. We offer work from home, from the office, or a hybrid of the two, while ensuring you feel connected to your team and to our purpose. Our flexibility goes beyond location. We also have flexible working hours and part-time options available.
Competitive compensation: We believe in rewarding our employees for the skills they bring to their jobs and the results they deliver. This includes competitive compensation that will reflect your experience and expertise and annual performance-based incentives, a 100% employer-matched defined contribution pension plan, an employee RRSP, one-on-one financial counselling, vacation and personal days to help you rest, refuel and balance your life.
Career Growth: Internal talent mobility and growth are an integral part of our success. Employees are empowered to own their career development and have rewarding experiences in a variety of work areas. Supportive leadership will encourage and coach you to maximize your potential so you can access multiple learning pathways to develop. Our leadership development program and other programs, such as mentoring, performance-based management and education assistance, are offered to provide employees with an environment of lifelong learning.
Outstanding benefits: Wellbeing is at the centre of everything we do and this starts with our employees. To help you take a proactive approach to your health, we provide: