**Please note there are specific application instructions required to be considered for this role** 
At Manulife John Hancock, we believe in investing in the future – starting with you. Our GWAM Operations Program is your launchpad to success, offering the support, structure, and exciting opportunities you need to thrive and make your mark. 

The GWAM Ops Internship Program supports multiple functions within the Operations umbrella, with locations in Toronto, Halifax, and Montreal. The program places successful candidates in the Retirement Operations organization, focusing on transformation through automation, digitization, process improvement, and other strategies to enhance efficiency. 
We offer professional development events to build soft skills, networking opportunities, and mentorship. The program also fosters a community of interns working across various locations, encouraging mutual learning and connection.

Position Responsibilities:

• In retirement we are on transformation journey to continue to deliver service to our customers in the most digital way to make decision easier and lives better.

• We continue to grow our footprint in both the Global retirement space and need growth oriented energetic talent to help maintaining our continuous improvement mentality and service delivery. 

• Own tasks as assigned. These can include financial transaction processing, answering calls and following-up on work.

• Building solid relationships with the internal teams and external partners.

• Good understanding of project management methodologies, while delivering on special projects as assigned.

• Ability to work with multiple business owners across Manulife and through exercise of impact and influence, persuade them to pursue quick win recommendations suggested by this team.  

• Proven ability to present compelling, fact-based analysis that enables efficient and sound decision-making at the senior management level.  

• Ability to leverage analytical tools to diagnose, recommend and resolve significant process issues with an ability to influence senior stakeholders to drive change across the functional area.  

Required Qualifications: 

• Pursuing an undergraduate degree in Business, Commerce or relevant field.

• A proactive self-starter with demonstrated leadership qualities.  

• Interest and strength in business process improvement; high attention to detail.

• Highly developed planning and organizing skills; can manage multiple tasks and meet deadlines.  

• A proven innovative thinker and problem solver; fast learner, able to adapt to a fast-paced environment.

• Working knowledge of Microsoft Office applications like Excel, as well as SharePoint and Visio, and other reporting details are a bonus. 

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Application instructions:  

• Submit your resume, cover letter, academic transcript and work term evaluation (if any) in one PDF file.

• Please note: Applications are reviewed on a rolling basis, and successful candidates will be contacted by the end of October.

#LI-Hybrid 

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.

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