Veterinary Reception, Client Care Specialist/Technician Assistant

Willowdale Animal Hospital is currently welcoming a Veterinary Receptionist who will also provide client care and technician assistant support for our team. This role is covering a maternity leave for 18 months (possibility for extension or other opportunities).

This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

Key Responsibilities:

• Excellent customer service skills; a real aptitude for putting pets and pet parents at ease and creating a welcoming environment  Ability to answer a multiline phone system and track and book appointments effectively

• Scheduling appointments; Admitting and discharging pet patients  Invoicing/billing; creating estimates and processing payments  Take initiative and work independently 

• A Veterinary Assistant (VA) program certificate is an asset

• General housekeeping duties; cleanliness of reception, pet holding areas, and common areas  Willingness to learn more regarding; veterinary services, updated medical office procedures, and assist the Veterinary staff with various tasks and treatments

• A love for all companion animals!!

What VCA Canada can offer you

• VCA Canada Student Loan RRSP Program – Ask us more!

• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!

• RRSP Employer 5 % Match Program – saving for your future just got easier!  

• Paid wellness days, sick days, and vacation time

• Employee assistance program

• Continuing education benefits; paid to learn!

• Referral Bonus Rewards!

• E-tools to assist with meditation, better sleep, exercise, and focus

• Virtual health care (telemedicine) offers quick access to quality care

• Access to amazing mini-courses

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

Apply now!!

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