Location: Ottawa, ON (On-site, downtown core)
Language: English – written and spoken
Background Check Requirement: Standard tenant-facing and property management checks may be required

About the Opportunity
We are looking for a motivated and customer-focused Leasing Agent to join a vibrant residential property team in Ottawa’s downtown core. In this role, you will be the first point of contact for prospective tenants and the go-to support throughout their leasing journey. You’ll work closely with property managers and team members to ensure tenants feel welcomed, supported, and valued from inquiry to move-in and beyond.

This is a hands-on role in a fast-paced residential rental environment where your organizational skills and attention to detail make a tangible impact. You’ll have the opportunity to shape the tenant experience, maintain high standards for property readiness, and contribute to a culture of service excellence within the property management sector.

What’s in it for You
You’ll join a team that values collaboration, professionalism, and personal growth. This role offers exposure to various facets of leasing operations, mentorship opportunities, and the chance to develop your skills in property management systems and tenant relations. You’ll thrive in a culture that prioritizes clear communication, balance, and supporting residents with care and respect.

Your Responsibilities

• You’ll respond to tenant inquiries via phone, email, and in person, ensuring prompt and professional communication.

• In this role, you’ll schedule and conduct property tours for prospective tenants, showcasing units effectively.

• You’ll manage leasing processes, including preparing, reviewing, and maintaining lease agreements.

• You’ll inspect units to ensure readiness, marketability, and a positive tenant experience.

• You’ll create and follow up on work orders for payments, renewals, and repairs.

• You’ll maintain daily activity reports for the Property Manager and manage tenant parking assignments.

• You’ll provide professional and courteous customer service throughout the tenant lifecycle.

Skills and Qualifications

• 2–3 years of experience in leasing or residential rental roles, apartment rental experience preferred

• Strong administrative skills with high attention to detail

• Excellent organizational, analytical, and problem-solving abilities

• Professional communication skills, both written and verbal

• Self-motivated and able to manage tasks independently

• Experience with property management systems such as Hopem, Building Stack, or RentSync is an asset

Note from the Hiring Manager
“We’re looking for someone who genuinely enjoys helping people find their new home and can handle multiple tasks with professionalism and care. If you take pride in creating a positive experience for tenants, you’ll thrive in this role.”

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.