Join our client's dynamic team within the automotive industry as a Bilingual Customer Agent. 

The Bilingual Customer Service Agent will manage accounts with outstanding payments, handle payment inquiries, negotiate repayment arrangements, and provide solutions to help customers bring their accounts up to date while maintaining a professional and customer-focused approach.

Job Details: 
- Until Dec 31st with high possibility of extension 
- Fluency in FRENCH and English 
- Ability to work remotely Monday to Friday, any time between 8:00AM-6:30PM EST

Roles and Responsibilities

• Handle both incoming and outgoing calls to manage and resolve accounts with outstanding payments.
• Proactively reach out to customers to arrange payment plans and maintain strong relationships.
• Provide email and telephone follow-ups to customers, ensuring clear communication and timely resolution of issues.
• Complete and follow up on administrative tasks related to calls and payments.
• Accurately maintain records of customer interactions and agreements in the system

Qualifications and Skills

• Strong communication in both FRENCH and ENGLISH 
• Minimum 1 year of experience working in a call centre 
• Strong customer service skills 

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.