We are seeking a highly skilled Information Technology Specialist to join our client's Technology team in utilities / infrastructure services industry. The role focuses on maintaining, enhancing, and safeguarding IT infrastructure across a multi-office network. The ideal candidate will have strong technical expertise, problem-solving abilities, and excellent communication skills to ensure secure and efficient technology operations.

Key Responsibilities:

• Install, configure, and maintain user devices, network infrastructure, and enterprise systems.

• Manage system updates, security patches, and certificates.

• Provide advanced desk-side and remote technical support.

• Administer Windows Server, Active Directory, Group Policy, Hyper-V, and virtualization platforms.

• Oversee Microsoft 365, Exchange, and SharePoint environments.

• Manage IT asset lifecycle, VoIP systems, and office equipment.

• Monitor IT system performance, review alerts/logs, and resolve issues.

• Document technical procedures and support IT-related projects.

• Provide on-call rotational support and mentor junior team members.

Qualifications:

• 5+ years in an enterprise IT environment with expertise in system administration, networking, and information security.

• Strong knowledge of TCP/IP networking, firewalls (Palo Alto), HP switches, SAN storage, Windows Server, and Windows 11.

• Experience with Hyper-V, Microsoft 365, Exchange, SharePoint, and VoIP/contact center technologies.

• Excellent communication, troubleshooting, and organizational skills.

• Post-secondary education in IT/Computer Science or related field; relevant certifications (Microsoft, Palo Alto, ITIL, etc.) are an asset.

• Supervisory or team lead experience preferred.

Working Conditions:

• Hybrid role (2 days on-site in Guelph).

• Occasional travel between offices/vendor sites.

• Rotational on-call support.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.