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Help Desk Specialist - EN

Altis Recruitment

Ottawa, Ontario

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    Save this job      2025-09-19

Help Desk Specialist - EN

Altis Recruitment

Ottawa, Ontario
 
Salary: Information unavailable
 

We are working with a Federal Government client seeking two Bilingual Level 2 Help Desk Specialist for an upcoming remote contract.

The two Help Desk Specialist will support the deployment of Workday for its internal users.

Roles and Responsibilities

  • Review quick users guides and become familiar with content.
  • Liaise with users and finance technical staff and provide live assistance to users using the Workday Financial System by email or over MS Teams.
  • Record solutions to advanced user questions for future reference.
  • Monitor compliance with service standard on basic requests.
  • Develop and maintain a listing of Frequently Asked Questions (FAQ).
  • Develop, implement and participate in the distribution of helpdesk process documentation (including development of the tracking log and triaging tool).
  • Assist in the training/on-boarding of junior helpdesk specialists.

Qualifications and Skills

  • Bilingual in French & English
  • Hold a valid Reliability clearance (or eligible to obtain one).
  • Minimum 5 years of experience working as a Help Desk Specialist.
  • Experience using Workday within the last 5 years.
  • Minimum of 2 years of experience using a Government of Canada Financial System.

 



We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

Pour vous identifier en tant que conjoint de militaire, veuillez envoyer votre curriculum vitae directement à Militaryfamiles@altisrecruitment.com et indiquer dans votre courriel / lettre d’accompagnement que vous êtes un conjoint de militaire.


Pour toute question concernant cet employeur et le processus de demande d’emploi, veuillez contacter :


Altis Recruitment Team

E mail: militaryfamilies@altisrecruitment.com


613-230-3700


About Altis Recruitment

Welcome on behalf on the Altis Recruitment team! Altis has a long-standing business relationship with the Defence community. For more than 30 years, we have been grateful to work alongside the Department of National Defence and countless military professionals. We know that family members of military personnel often make many personal sacrifices to support their loved ones. We understand that it can be difficult to pursue a career when embracing sudden changes like relocation and deployment. For some, this has meant putting a pause on career goals or professional development. We would like to provide you with everything you need for a successful and confident job search – in addition to access to job opportunities. Download the checklists our experts have created to help you be at your best from application to interview.