Role Responsibilities

Reporting to the Team Lead Facilities, this position is responsible for maintaining Tier 3 enterprise data centers and service that support the GoA shared Information and Communication Technologies (ICT) environment. These Government of Alberta (GoA) IT Facilities range from Tier 3 datacenters (NCC Data Centre, Millbourne Data Centre, John J. Bowlen Building) to 90+ remote Shared Data Facilities (SDF), and 1000+ network closets around the province of Alberta.

These facilities support the GoA ICT Infrastructure, the GoA applications and services. The GoA ICT environment encompasses 30,000+ GoA users, across 500+ locations, utilizing 15,000+ pieces of IT equipment, located in 7+ datacenters across Canada supporting 1500+ GoA Applications, 190+ identified as critical public services.

Work performed will utilize IT Incident, Problem, Change, Project, Service and Capacity Management principles to achieve innovative solutions to a variety of complex problems. This position will work with and receive guidance from senior analysts within the Technical Services unit. Communication with stakeholders and co-workers will be essential in ensuring that project deliverables meet client expectation.

This position will use its diverse IT expertise to operate independently on assigned work; this position is a subject matter expert in one or more areas, must have a class 5 driver’s license. must be able to lift 50 lbs and climb a ladder and must get a security clearance check.

Responsibilities: 
Some of your responsibilities in this position will include:

• Providing information technology development, maintenance and support services to clients.
• Provide technical support for various applications by recommending changes or enhancements for applicable information technology services/products to the Team Lead. Monitoring various items such as user problems or issues, and performing on-call rotational activities.
• Providing system reporting development and support.
• Assisting with project management processes.
• Updating and developing information technology systems and programs.

Please click on this link to view the job description for this position

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Systems Thinking: you will consider how work completed can impact a variety of other groups/projects inside and outside the Alberta Public Service. 
• Creative Problem Solving: you will assess options and implications in new ways to achieve outcomes and solutions.
• Agility: you will need to provide results in a complex, diverse and changing environment. 
• Drive for Results: you will work with your team to set goals and priorities and to deliver outcomes that are consistent with the direction of the department. 
• Develop Networks: you will proactively build networks, connect and build trust in relationships with different stakeholders.
• Build Collaborative Environments: you will liaise between business units, client ministries and contracted services ensuring business goals and client requirements are fulfilled.

Qualifications

• University graduation in Computer Science, Information Technology  or a related discipline.
• Two (2) years of related experience in Data center facility management and monitoring data centre infrastructure.
• A valid driver’s license to be able to visit multiple locations across Alberta for site inspections and maintenance activities.  
• Must be able to lift 50lbs.
• Knowledge of IBM ATL.

• A related two-year diploma in computer technology or a related discipline from a recognized post-secondary institution and four (4) years related experience; or
• A related one-year certificate from a recognized post-secondary institution and five (5) years related experience.                          

• Strong foundational knowledge of computer science principles and methodologies, encompassing areas such as software development, IT infrastructure, programming, networking, mainframe technologies, and systems management.
• Proficient in both computer software and hardware, with expertise in troubleshooting and support.
• Adaptability to work across various platforms and Operating Systems.
• Formal training or certification in COBIT and ITIL frameworks.
• Solid understanding of the Government of Alberta’s IT policies and legislation, with the ability to apply them effectively to relevant assignments.
• Proven experience with project management methodologies and related processes.
• Practical and theoretical knowledge of electrical systems and principles (Enterprise UPS and Generator).
• Demonstrated ability to build and maintain long-term stakeholder relationships, supported by strong interpersonal and networking skills.
• Data center facility management and monitoring data centre infrastructure (surveillance, power and environmental)
• Experience in management of Automated Tape Library systems.
• Building Management System (BMS) experience.
• Fire Suppression system and safety training.
• Experience with Ethernet and Fiber Cable Management.
• Ability to work independently and collaboratively within a team environment, follow direction, and meet tight deadlines.
• Excellent communication skills, with the ability to clearly explain technical concepts, engage with stakeholders, and provide expert IT guidance.

Notes

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.