Job Posting: Microsoft 365 and SharePoint Support Specialist

Location: Primarily Remote (Up to four times per year onsite in downtown Toronto, ON)
Employment Type: 1 year full time contract, with possible extension.
Reports To: Manager, IT Services and Operations
 

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Position Purpose

Our client is seeking a Microsoft 365 and SharePoint Support Specialist to support the IT SharePoint Specialist by providing IT Level 2 Support in response to the majority of Microsoft support requests that arise from business users.

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Primary Responsibilities

IT Level 2 Support (60%)

• Respond to assigned tickets involving SharePoint, OneDrive, Teams or other Microsoft applications:

  • Permissions and external sharing;

  • Search issues;

  • Broken links, displays and bugs within platforms;

  • Restoring deleted files, sites, groups;

  • Changes or customizations to existing sites/libraries;

  • Adding and maintaining documentation in the Knowledge Base about issues;

  • Reviewing and updating Resource and Guidance Centre documentation for end users to ensure accuracy and currency.

SharePoint Development and Migration (40%)

• Work with business users to determine requirements for sites, libraries and permissions;

• Set up new Teams Groups according to procedures;

• Create, change, update SharePoint sites and permissions;

• Migrate content from sites, OneDrive or other locations;

• Review message centre updates and prepare for application changes;

• Liaise with Records Management staff for Information Management connections into IA.

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Must-Have Qualifications

Education:

• Post-secondary diploma in Computer Science/Information Technology or related field.

Experience:

• 3 years of technical experience supporting SharePoint Online and various Microsoft 365 applications (e.g., OneDrive, Teams, Microsoft Azure Services and Databases).

Skills & Abilities:

• Experience working with SharePoint managed metadata and term store;

• Technical aptitude with the capacity to quickly learn new systems and solve complex technical problems with creativity and efficiency;

• Excellent communication skills (verbal and written), with the ability to gather requirements from non-technical staff;

• Ability to perform analysis and research of various technologies independently;

• Excellent customer service skills, building relationships with colleagues and stakeholders with varying technical knowledge;

• Ability to work under pressure and within tight timelines;

• Ability to work both independently and collaboratively in a team environment.

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Nice-to-Have Qualifications

• Experience using PowerShell and/or automated scripts;

• Experience building and maintaining Microsoft Flows and Microsoft PowerApps;

• Knowledge of Microsoft Dynamics CRM and Microsoft Dynamics NAV;

• Knowledge of Digital Records Management in SharePoint.

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Working Conditions

• Flexible remote work arrangement;

• Availability to work onsite in Toronto, Ontario up to four times per year or more;

• Extended periods of sitting, keyboarding, and viewing a screen;

• Occasional overtime may be required.

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Personal Characteristics

• Alignment with the vision and values of our client – respect, integrity, passion, and diversity.

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Accessibility

Our client will support employees who request accommodation throughout their employment, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.