Our Federal Government Client is seeking an experienced and user-focused UX Researcher to support Digital Transformation initiatives. In this role, you will be responsible for understanding user behaviors, needs, and motivations through a variety of research methods. Your insights will directly inform content, service, and design decisions, helping to deliver accessible and user-centered digital products and services across the department. 

Roles and Responsibilities

• Plan and Conduct Research:

  • Identify, collect, analyze, and synthesize existing data and research to assess the need for original research.

  • Scope, plan, and manage user research studies including method selection, participant recruitment, facilitation, data analysis, and reporting.

• Collaborate Across Teams:

  • Engage with users, designers, developers, policy makers, and stakeholders (internal/external) to understand research needs and guide next steps

• Deliver Actionable Insights:

  • Translate research findings into meaningful insights that inform user experience strategies, content design, information architecture, service and interface design.

• Promote Equity and Accessibility:

  • Apply equitable, inclusive, and accessible research practices, ensuring representation across diverse user groups

Qualifications and Skills

• Created web pages including multimedia design and developed interactive prototypes demonstrating core functionality for usability testing and presentations.

• Designed flowcharts and content diagrams to visualize navigation, content structure, and the interactive connections between web pages.

• Developed and implemented usability tests, analyzed results, and modified designs based on findings.

•  Conducting user interviews, usability testing, accessibility testing, empathy mapping, and journey mapping.

• Scoping, planning, managing, and executing all aspects of user research studies, including some of the following:

  • Determining appropriate research methods

  • Defining research plans

  • Recruiting participants

  • Moderating research sessions

  • Collecting and analyzing data

  • Documenting insights and presenting actionable recommendations