Vancouver Animal Emergency and Referral Centre (VAERC) is welcoming an exceptionally organized multitasker for a full-time Veterinary Receptionist role.
We are a small animal, specialty referral (Critical Care, Radiology, Surgery, Internal Medicine, Cardiology, Ophthalmology & Oncology) and 24-hour emergency practice with a diverse and skilled team. This is an opportunity for an
enthusiastic, self-motivated individual to join a dynamic and exciting team.
If you are an experienced veterinary receptionist with a passion for client care and a deep love for animals, we are excited to welcome you to our client care team! We have built an incredible dream team of individuals who are committed to the highest standards of client care and customer service. We practice ethical and compassionate medicine and are seeking individuals who enjoy working within a cooperative team.
Position Overview
The role is to strengthen the client, animal, veterinary bond through exceptional client service and education. Your role is vital to the success of our hospital! You are the first and last point of client contact and can leave a lasting impression by building trust and loyalty with our clients. Your responsibility is to enhance the client’s experience by coordinating between clients and members of the medical team. Your primary goal is to ensure that clients and their pets feel welcomed, expertly cared for, and appreciated. As a 24-hr facility, shifts will include daytime, evening and weekend rotations.
Desired Attributes and Requirements:
1-2+ years of experience as a receptionist in a veterinary clinic or animal shelter. We are seeking candidates with previous veterinary experience.
As the ideal candidate, you are mature, reliable, organized, and self-aware.
Professional verbal and written communication skills
Strong command of veterinary terminology, common veterinary medical conditions/emergencies, and veterinary “shorthand”
Exceptional client service skills
Empathetic, collaborative, and positive attitude
Ability to work without direct supervision and to complete tasks/assignments independently
Above-average time management skills
Good understanding of the functions of practice management software and electronic medical records. (VCA uses proprietary practice management software, and training is provided)
Proficiency with Microsoft Office Applications (Outlook, Teams, Excel, Word, Adobe)
Accuracy in basic math skills. Previous knowledge of Moneris POS terminals/cash handling is an asset
Basic knowledge of office electronics – multi-line phone systems, iPads, photocopiers, printers
Strong attention to detail & accuracy when recording/relaying information
Compensation: $18.00 to $25.00 per hour. The hourly rate range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors.
What VCA Canada Offers
This role is a unique opportunity to "level up" in the career of a veterinary receptionist. By working alongside our skilled team in our advanced facility, you will gain a deeper understanding into the world of Emergency & Specialty Veterinary Medicine.
RRSP Employer 5 % Match Program – saving for your future just got easier!
VCA Canada RRSP Student Loan - Ask us more!
A caring culture of Wellness and Appreciation!
Annual uniform allowance
Competitive wages and health/dental benefits!
Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
Exceptional career development: there is room to grow here!
Referral Bonus Rewards
Generous personal pet care discounts
Flexible scheduling to support a healthy work-life balance
Paid wellness days
Paid sick days
Paid vacation time
Employee assistance program
E-tools to assist with meditation, better sleep, exercise, and focus
Virtual health care (tele-medicine) offering quick access to quality care
Opportunities to give back in your community through VCA Canada initiatives
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VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
VCA Canada Animal Hospitals is a family of over 150 small animal veterinary practices located across 6 Canadian provinces. Our team of over 4,000 Associates provides our communities with general, emergency, and specialty services in our practices, offering compassionate care for pets and their families. Our purpose of caring for life’s greatest companions is felt in every part of the VCA Canada experience, whether it is our patients, our clients, our team members, or our communities.