Housekeeping Supervisor

Additional Information: This hotel is owned and operated by an independent franchisee, Burloak Hospitality Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Opened in December 2018, the Courtyard by Marriott Burlington is looking for Food and Beverage Supervisor to join our team. The hotel features 135 guestrooms and suites with 1800 sq. ft of flexible meeting space, indoor salt-water pool, state-of-the-art fitness centre, and on-site Bistro Restaurant & Lounge.

Housekeeping is what gives hotels the ‘wow’ factor. It’s the moment that guests walk into the hotel and are impressed, then enter their guestroom and think ‘wow, this looks wonderful’. To deliver a great guest experience, the Housekeeping Supervisor will be supervising the activities of the Housekeeping Department. Your warm personality, work ethics and excellent customer service skills will reflect how our guests perceive the hotel.

If you are someone who wants to be of something bigger, to be connected by our culture and driven by a passion to help others succeed, we encourage you to explore a hotel career with Courtyard By Marriott.

Responsibilities
A Housekeeping Supervisor is responsible for overseeing the cleaning and maintenance of a building, ensuring high standards of cleanliness and organization. They train and supervise housekeeping staff, inspect completed work, manage inventory, and address any issues related to cleanliness or maintenance.  

Inspect all assigned areas to ensure furnishing, guest rooms/suites, laundry facility, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction
Inspect storage rooms, and room attendant carts for neatness, cleanliness, adequate supplies, and good repair
Directing and guiding housekeeping staff, ensuring they follow established procedures and safety guidelines. 
Assist Operations Manager in developing and implementing systems for inspecting and managing the quality of Housekeeping and Laundry Services and to ensure timelines and efficiency of services
File daily inspection and progress reports 
Responsible for the training of new staff
Report all repairs to maintenance
Check and maintain adequate level of supplies and material and request replenishment of supplies as required
Report any misconduct to the Senior Operations Manager
Work with Front Desk and Maintenance Departments regarding the status of rooms ensuring that guest requirements are met according to Hotel policy
Ensure adherence to Hotel policy regarding security of bedrooms and keys
Assist Housekeeping, Laundry Associates and Houseperson in the daily checking of bedrooms and designated staff areas, laundry areas and public areas maintaining standards by Hotel policy
Ensure the safe storage issue and effective use of cleaning materials and equipment as directed by manufactures on their Safety Data Sheets (SDS)
Ensure the correct handling of lost guest property in accordance with Hotel procedures
Carry out opening and closing procedures as detailed in the standards & procedures while ensuring accurate completion of any reports
Assist with team member orientation and training within the department as required by Hotel policy
Attend meetings as requested and contribute new ideas to the overall success of the operation
Host morning briefings in absence of Director of Rooms
Maintain standards of punctuality, uniform presentation and personal hygiene as required by Hotel policy
Work and communicate in a professional and ethical manner with colleagues assisting where necessary to develop team spirit and to achieve standards of work and Guest care by Hotel policy
Be familiar with appropriate action to be taken in the event of an emergency
Monitor Health, Safety & Security standards within the department including training and compliance
Ensuring all guest comments and complaints are acted upon in accordance with Hotel policy
Carry out jobs as required within the department to reduce workload or meet deadlines
Inventory management, Tracking and creating Purchase Orders for cleaning supplies and equipment. 
Help to prepare work schedules to ensure all jobs are covered in assigned areas
Schedule special projects, including seasonal cleaning of all guestrooms
May perform Room Attendant, Laundry Attendant or Houseperson duties when required by business demands
Any other tasks depending on the business needs

Minimum two (4) years experience in Housekeeping Department of a focused service or full-service hotel preferred or two (2) years as a Previous experience in a supervisory or leadership role is required
Knowledge of proper cleaning techniques, procedures, and safety standards with full attention to details
Ability to manage multiple tasks and prioritize effectively. 
Ability to communicate effectively and professionally with staff, guests, and other departments. 
Ability to identify and resolve issues related to cleanliness and maintenance. 
Able to work various shifts, including weekends and holidays
Computer proficiency
Excellent prioritization, organizational, time management and problem-solving skills
Must be able to communicate both oral and written English
Must be legally permitted to work in Canada

Competences
Communication Proficiency
Organizational Skills
Performance Management
Problem Solving
Results Driven
Teamwork Orientation
Technical Capacity
Time Management
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position

Constant standing and walking throughout
Frequent lifting and carrying up to 50lbs
Frequent bending, stooping, kneeling, pushing, pulling, lifting
Frequent handling objects and equipment to maintain the facility

Hourly pay is in between 21$ and 23$ depending on the experience
Health Benefits including dental after 3 months
Staff meal with discounted rate
Marriott Hotel Discounts
Opportunity for advancement
Training

The hourly pay range for this position is $21.00 to $23.00
 

This company is an equal opportunity employer.

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