Job Information
Job Title: Manager-Workforce and Operations
Job Requisition ID: 73076
Ministry: Children and Family Services
Location: Calgary – Calgary Region
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: August 14, 2025
Classification: Manager Zone 2 (M41Z2)
Salary: $3,339.00 to $4,493.32 Bi-Weekly ($87,147.90 - $117,275.62/year)
The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx.
The Ministry of Children and Family Services funds programs and services to support vulnerable children, youth, families, and individuals to live safely and succeed in Alberta. This includes providing services and resources to protect children and youth from abuse and neglect and effectively address harm that has placed them in need of intervention. Mentoring and support services are available to youth transitioning into healthy, productive adults. The ministry also invests in community-based groups that support prevention and early intervention services such as Family Resource Networks, youth emergency shelters as well as programs that raise awareness and help respond to family violence, sexual violence, and abuse.
To learn more about our Ministry’s work, please visit: Children and Family Services
The Manager, Workforce and Operations is a new position in the Calgary Region.
Reporting to the Director lead for Workforce and Operations, this position is accountable for:
You will be a member of the Regional Management Team (RMT) comprised of site based service delivery managers as well as those in contracts, placement services, and issues management. This team also includes the Executive Director and Directors of the Region. The ability to develop strong working relationships with colleagues is paramount, as is the ability to navigate difficult conversations.
You will work with a variety of divisional colleagues in similar roles, as well as others in the Division who contribute to the work of Children and Family Services or support the work in other ways.
Supervision, leadership, and organization skills will be critical in this role, as tracking, data management, and trends analysis.
For awareness, as the Manager you may be exposed to highly confidential and sensitive information. Children and Family Services works with vulnerable children and families, responding to situations involving child abuse. In your role you may be required to read material and/or be involved in conversations pertaining to child abuse, which can be very difficult to hear.
Please click on this LINK to view the job description for this position.
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.
Agility: Identifies and manages required change and the associated risks. Identifies alternative approaches and supports others to do the same. Proactively explains impact of changes. Anticipates and mitigates emotions of others. Anticipates obstacles and stays focused on goals. Makes decisions and takes action in uncertain situations and creates a backup plan.
Build Collaborative Environments: Involves a wide group of stakeholders when working on outcomes. Positively resolves conflict through coaching and facilitated discussion. Uses enthusiasm to motivate others. Acknowledges and works with diverse perspectives for achieving outcomes.
Creative Problem Solving: Creates the environment for innovating problem solving. Generates new ways of thinking; ensures right questions are being asked about a problem. Eliminates barriers to creativity and innovation. Encourages a culture of innovation.
Developing Networks: Builds trust to fairly represent every party. Uses network to identify opportunities. Establishes credibility and common purpose with a range of people. Actively represents needs of varying groups. Creates strategic impression by inspiring and connecting with values and beliefs.
Systems Thinking: Integrates broader context into planning. Plans for how current situation is affected by broader trends. Integrates issues, political environment and risks when considering possible actions. Supports organization vision and goals through strategy. Addresses behaviors that challenge progress.
Drive for Results: Works to remove barriers to outcomes, sticking to principles. Forecasts and proactively addresses project challenges. Removes barriers to collaboration and achievement of outcomes. Upholds principles and confronts problems directly. Considers complex factors and aligns solutions with broader organization mission.
To be considered for this position, you must have:
Equivalencies: Directly related education or experience considered on the basis of one year of education for one year of experience; or one year of experience for one year of education.
Current delegation or recently delegated, under the Child, Youth and Family Enhancement Act would be considered an asset.
Assets:
Child Intervention Experience: Candidates with direct experience in Child Intervention are preferred, as it offers valuable insight into the ministry’s operations and enhances the ability to align workforce strategies with program needs and priorities.
Workforce Planning and Recruitment Experience: Demonstrated experience in staffing, recruitment, position management, and workforce planning, ideally within a public sector or human services environment.
Leadership in Complex Environments: Previous leadership or supervisory experience with a proven ability to operate independently, exercise sound judgment, and manage priorities in high-pressure, fast-paced settings with tight deadlines.
Knowledge of Human Services and Child Intervention: Experience working within or in collaboration with the Ministry of Children and Family Services, with a strong understanding of Child Intervention operations, policies, and structures.
Strategic Planning and Operational Oversight: Strong background in planning, project management, business analysis, and business continuity, including knowledge of Occupational Health and Safety legislation and facility emergency protocols.
Strong Interpersonal and Communication Skills: Excellent verbal and written communication abilities, with demonstrated strengths in decision-making, relationship-building, conflict resolution, and stakeholder engagement at all levels.
Technical and Administrative Proficiency: Proficiency in Microsoft Office Suite (including Excel), SharePoint, and Adobe, with strong organizational and time management skills to support administrative operations and reporting functions.
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards
There is one (1) permanent fulltime position, working 36.25 hours per week, Monday to Friday.
Travel may be required in this role.
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
**A cover letter is required along with your application for this position.
Role Requirements
Application Requirements:
Pre-employments: The final candidate for this position will undergo an academic verification check and will be required to provide suitable security screening including Criminal Record with Vulnerable Sector, an Intervention Record check, along with a current 5-Year Commercial Driver’s Abstract. Candidates will provide 2-3 appropriate supervisory references.
Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
Please be advised your current supervisor and manager will be contacted as references.
To provide a more efficient hiring process applicants are encouraged to have the following Pre-Employment Checks completed before the interview:
Note: Completion of these pre-employment checks will not preclude interviews, however, it will expedite the process.
Links and information on what the GoA offers to prospective employees.
How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.
It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Dawn Bradbury at Dawn.Bradbury@gov.ab.ca.
Join us in shaping Alberta's future. As the Government of Alberta, we are committed to creating a stronger province for generations to come. The Alberta Public Service works to deliver a vast array of programs and services to meet the needs of Albertans.
With a diverse range of rewarding employment opportunities, we foster an environment that promotes continuous learning and career growth. As one of the largest employers in Alberta, our team is driven by values of respect, accountability, integrity, and excellence. Together, we share a common vision of building a stronger province, making a positive and lasting difference in the lives of Albertans.