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2526-174 - Digital Technology Analyst (CS12) - Truro Campus - EN

Nova Scotia Community College

Truro, NS

2526-174 - Digital Technology Analyst (CS12) - Truro Campus - EN

Nova Scotia Community College

Truro, NS
 
Salary: $61,567.17
 

What you'll do

Responsibilities

What you'll do

As part of the Northern Region at Truro Campus, and reporting to the Manager, IT Operations, you will:

  • Provide Tier 1 & 2 level IT support via phone, live chat, e-mail, and in-person, focusing on our core mission of teaching and learning.
  • Provide remote technical support to all our campuses, learning centers, and community members across the province.
  • Manage your day-to-day activities using the College's ITSM tool to ensure the accurate and timely management of requests and incidents.
  • Provide first-and second-level technical support and analyze potential solutions and risks on our campuses, community centers, and within the communities we serve and operate in.
  • Provide primary technical support (including setup, maintenance, troubleshooting, repair, and technology training) to our staff, students, partners, and guests in modern teaching spaces and meeting rooms.
  • Your shift may include evening and weekend work and travel to campuses and learning centers across the province.

What you'll need

Qualifications

Qualifications and Occupational Experience:

  • The minimum educational qualification for this position is a diploma or degree in Information Technology, Computer Science, or a related field.
  • Possessing one or more of the following certifications would be considered an asset: Information Technology Infrastructure Library (ITIL) Foundations, Microsoft Technology Associate (MTA) and/or Network+, A+, or AppleCare Technician.
  • This is an entry-level position. We welcome applications from recent graduates. One year of occupational experience, which includes planning, testing, and troubleshooting stand-alone and networked (wired and wireless) computer systems or recognized equivalencies, would be considered an asset.
  • You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, e-mail, Microsoft 365, and Microsoft 365 administration tools, Windows, Mac, and PC platforms, basic networking and troubleshooting (Microsoft Entra ID, Active Directory, TCP/IP), and hardware repair and troubleshooting.
  • You have specific technical experience, knowledge and skill in:
    • Planning, testing, and troubleshooting stand-alone and networked (wired and wireless) computer systems.
    • Managing Audio Visual systems such as data projectors, large format displays, interactive displays and audio/video conferencing equipment and platforms.
    • Managing PC, Mac and Server hardware, operating systems, and applications.
    • Liaising with vendor partners.
    • IT procurement.
    • Client/Customer service.
    • Technology training.
  • You are comfortable working in a digital environment; you take responsibility for acquiring knowledge and committing to using technology to advance your work.
  • Experience with using a Service Desk ticketing system for managing and actioning requests and incidents would be an asset.
  • Experience supporting/providing service to students and prospective students in a post-secondary institution would be an asset.
  • A valid Nova Scotia Driver's Licence is required.

Relevant Skills and Knowledge:

  • You demonstrate a commitment to equity, diversity, inclusion, accessibility, and anti-racism.
  • You possess excellent interpersonal skills and can interact at all levels of an organization.
  • You are known for your superior customer service skills and can create a relationship of trust beyond the immediate interaction.
  • Your superb teamwork skills enable you to contribute positively to a team environment.
  • You are known for your problem-solving and critical-thinking skills.
  • You are a strong communicator.
  • You possess strong multi-tasking and organizational skills.
  • You possess excellent coordination skills specifically related to Microsoft 365.
  • You have strong time management skills and an ability to prioritize and reprioritize independent work based on rapidly changing requirements.
  • You demonstrate a strong commitment to communication excellence within a team and customer service to ensure fully functional labs and systems.
  • You are dedicated to life-long learning; technologies change constantly in our programs, and the incumbent must be committed to keeping up to date with new versions of software and hardware and emerging technologies and software.

A little bit about us

Nova Scotia Community College

We value Diversity and Inclusion

The College values diversity and inclusion and is committed to employment equity. We encourage applications from all qualified candidates including Aboriginal/Indigenous Persons, Black/African Nova Scotians, members of racially visible communities, persons with disabilities, persons of a minority sexual orientation, gender identity and/or expression, and women. Applicants from these communities wishing to self-identify may do so by completing the online questionnaire within the application.

NSCC is organized into five campus regions and three stand-alone campuses. Each region and stand-alone campus is led by a designated Principal and regional management team which supports NSCC's commitment to accessible, high-quality education across the province.

  • Eastern Region: Includes Pictou Campus, Strait Area Campus, and Wagmatcook Learning Centre
  • Northern Region: Includes Truro Campus, Cumberland Campus, and Amherst Learning Centre
  • Metro Region: Includes Akerley Campus and IT Campus
  • Southwest Region: Includes Lunenburg, Shelburne, Burridge Campuses, and Digby Learning Centre
  • Valley Region: Includes Kingstec Campus, Annapolis Valley Campus, and the Centre of Geographic Sciences (COGS)

Stand-Alone Campuses:

  • Ivany Campus
  • Sydney Waterfront Campus
  • eCampus

All NSCC positions are advertised every Tuesday and Thursday. To learn more about us and our hiring process, please follow this link.

Are you interested?

Work With Us

Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact Nikki Berrigan, HR Generalist at nikki.berrigan@nscc.ca. Our Employee Workplace Accommodation Policy can be found here: https://www.nscc.ca/about/publications/policies-procedures/policies/employee-workplace-accommodations-policy.asp

Unfortunately, we cannot accept late or paper applications.

Operational Support

Digital Technology Analyst (CS12)

Northern Region - Truro Campus

Truro Nova Scotia

Department of Digital Innovation & Technology
Term Full-Time Position: Commencing approximately August 11, 2025 and ending approximately November 3, 2026

Application deadline is 11:59PM, July 31, 2025

Competition No. 2526-174

Salary range: $61,567.17 to $74,701.53 annually

About Nova Scotia Community College

Nova Scotia Community College is transforming our province. Through our network of 14 campuses, we provide Nova Scotians with inclusive and flexible access to education and the specialized, industry-driven training essential for today and tomorrow’s workforce.

We believe the future lies in the power of learning, which is why we care about the success of every student – in education, in career and in life. Our vision, mission, promise and values fill us with purpose, guide our work and drive us forward. We realize our vision and mission through our strategic plan, which focuses on the following key areas:

  • Student success
  • Community impact
  • Organizational excellence
  • Academic quality

We demonstrate our commitment to our values with leadership from Human Rights, Equity and Inclusion, our international partnerships and our sustainability practices.

Vision Transforming Nova Scotia one learner at a time.

Mission Building Nova Scotia's economy and quality of life through education and innovation.

Promise To empower those who strive to know more, do more, be more.

Values

  • Accessibility - We commit to opening pathways and providing equitable opportunities for students to engage fully in our programs and services.
  • Diversity - We are intentional in our efforts to build diversity as a core strength. We recognize diversity of knowledge, worldview and experience as an asset and a key driver of success in advancing innovation, creativity and excellence.
  • Employee success - We believe that engaged people make the difference in our environment of continuous learning. Teamwork and creativity are encouraged and innovation is expected to ensure the success of our students and our organization.
  • Inclusion - We are committed to creating a culture of genuine inclusion that is free from discrimination and harassment and where our students, employees and the communities we serve are treated with fairness, dignity and respect. 
  • Innovation - We believe there is always a better way. We find it by inspiring curiosity, openness and creativity in the pursuit of excellence.
  • Public accountability - We work with integrity in every area of the College and believe we must be fundamentally accountable for the public's trust in all that we do.
  • Safety - We're dedicated to ensuring the health and safety of our students and employees. We're committed to working collaboratively to foster a culture of safety and improving safety practices across the organization.
  • Student success - We empower students through applied learning, services and supports to propel them on their way to career success and fulfilment.
  • Sustainability - We commit to the continuous development of the social, economic, cultural and environmental sustainability of the College and our communities.

Jobs at NSCC We value Diversity and Inclusion The College values diversity and inclusion and is committed to employment equity. We encourage applications from all qualified candidates including Aboriginal/Indigenous Persons, Black/African Nova Scotians, members of racially visible communities, persons with disabilities, persons of a minority sexual orientation, gender identity and/or expression, and women. Applicants from these communities wishing to self-identify may do so by completing the online questionnaire within the application.

We offer:

  • Competitive salaries.
  • Comprehensive benefit plan that includes health, dental, vision, paramedical, life insurance and more.
  • Employee and family assistance program (EFAP) and other wellness and mental health supports.
  • A defined pension plan.
  • Option to make RRSP contributions using payroll deduction.
  • Preferred provider discounts such as home and auto as well as discounts as Lawton’s locations.
  • Campuses with athletic facilities, ample parking, daycares, cafeterias and accessible workplaces.
  • A FlexWork Policy offering options depending on your role.
  • Generous vacation entitlements, including paid time off between Christmas Day and New Year's Day.
  • Various leaves, including illness or injury, long-term disability, time off for life events such as bereavement, family illness and more.
  • Tuition waiver for eligible employees and immediate family taking NSCC courses.
  • Professional development workshops and other learning opportunities for all employees.
  • Free organizational learning to support and continue to grow your teaching skills: An Adult Education Foundations (certificate) program to hone your teaching and student support skills (required for new Faculty and Professional Support employees). Ongoing workshops and one-on-one support as well as peer collaboration through a Teaching Commons (for Faculty).