What you'll do…

This position will be in the Northen Region, located at Cumberland Campus. Both positions report to the Manager, Student Services with functional guidance from the Manager, Student Accessibility Services.

Reporting to the Manager, Student Services, as Student Services Advisor position, you will. :

• Help students make decisions, solve problems, and meet goals that maximize their college experience.
• Engage and support Health and Human Services students at the Amherst Learning Centre of Cumberland campus.
• Plan and deliver events, activities, and interactions that support student growth, engagement, and leadership.
• Advise students in areas including Career, Enrolment, Finance, Learning, Student Life, and Wellness.
• Provide opportunities for students to explore career and employment options.
• Assist students needing access to tutoring.
• Refer students to internal learning disability, and counselling supports.
• Refer students to relevant community services and support.
• As a member of the campus and provincial Student Services and Advising teams, you will provide a continuum of integrated services and opportunities to students in-person, online, and in blended environments. You will initiate and build partnerships with the Academic Chair and Faculty to provide services tailored to the unique needs and opportunities of the students in the program.

Reporting to the Manager, Student Services, with functional guidance from the Manager Student Accessibility Services as the Student Accessibility Specialist, you will:

• Lead accommodation planning and approval for students with disabilities.
• Support student accommodation requests.
• Collect student documentation and evaluate student requests in relation to their documentation and the nature of programming.
• Apply professional judgement and expertise related to the impact of disability in the NSCC environment.
• Consult with qualified assessing professionals.
• Support the College's vision of equity in relation to our legal duty to accommodate in accordance with the Human Rights Commission.
• Refer students to learning support services.
• Collaborate with the Centre for Teaching and Learning to support students.
• Assess students' eligibility for funding programs.
• Facilitate government mandated funding applications.
• Comply with external government partners' processes and legislation.
• Please note that this position may require some evening work, so flexibility may be needed

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is an undergraduate degree in Adult Education, Neuroeducation, Special Education, Psychology, Social Work, Student Affairs, Social Science, or a related field.
• Certificate in Applied Disability Studies is considered an asset.
• You have a minimum of 3 years (full-time equivalent) of recent and related experience in the following areas:
  • Developing and supporting academic accommodation plans for students with disabilities in a post-secondary environment.
  • Student services or supporting adults in personal, academic, and/or career development.
• You have experience developing and supporting academic accommodation plans for students based on third party medical recommendations related to current coursework.
• Occupational experience that includes applied learning strategy with students in support of their learning would be considered an asset.
• Strong demonstrated computer literacy skills including, but not limited to, Microsoft Office Suite including Microsoft Teams, PeopleSoft (or similar ERP system), case management systems, Brightspace (or similar learning management systems) and assistive technologies.
• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology to create an exceptional student experience.
• You have experience in training/facilitation preparation, delivery and evaluation.

Relevant Skills and Knowledge:

• You demonstrate a commitment to equity, diversity, inclusion, accessibility and anti-racism.
• You possess excellent interpersonal skills that enable you to interact with a diversity of people and support resolution of issues.
• You are known for your superior customer service skills and can create a relationship of trust beyond the immediate interaction.
• Your superb team working skills enable you to contribute positively to a team environment.
• You are known for your problem solving and critical thinking skills.
• You are a strong communicator.
• You have proven records and information management skills and abilities related to case management, creating and maintaining electronic student files, keeping confidential case notes and data logging.
• Understanding of and skill in interviewing techniques and professional boundaries, including confidentiality and consent.
• Demonstrated knowledge of adult learning and student development principles, disabilities and learning support interventions.
• Ability to manage conflict and skill and knowledge in crisis intervention.
• You are dedicated to life-long learning.
• You show a strong commitment to community involvement.

As a condition of employment, Professional Support employees at NSCC must complete a part-time adult education program delivered by NSCC. This adult education program is a significant investment on the part of NSCC in the learning and development of new employees. To achieve regular status; all probationary, full or part-time Professional Support employees of the College must successfully complete the program within their probationary period. Term full-time Professional Support employees whose term appointment is twelve or more months are also required to participate in this program.

Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact Nikki Berrigan, HR Generalist at nikki.berrigan@nscc.ca. Our Employee Workplace Accommodation Policy can be found here.