Requisition ID: 230536

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Leads and oversees Technology Operations ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies, and procedures.
 

Is this role right for you? In this role, you will:

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Ensures the delivery of best-in class customer service, fostering an environment that promotes agile, flexible and timely client support processing in line with the Bank’s risk appetite and culture.
  • Maintaining an in-depth knowledge of the core business of each partner and providing production and user support to assigned systems and groups.
  • Keeping current on the rapidly changing technological landscape within Scotiabank to assess any operational impacts and to update standard operating procedures accordingly.
  • Self-teaching new technologies and maintaining an understanding of the Global Operations business and technology strategies.
• Manages Service Now and Onboarding/Offboarding Case systems in an effective manner to ensure a timely resolution by;
• Overseeing the distribution and actioning of Onboarding/Offboarding cases and Service Now tickets
  • Dealing with escalations, acting as a liaison between business units and IT&S as necessary, identifying and resolving common trends and repetitive issues
  • Ensuring Support Analysts/System Administrators provision newly on/off boarded employees with technology, systems, tools and entitlements within the service level agreement and position responsibilities.
  • Ensures newly onboarded employees are provided with the technology required and ensures accurate tracking of all in house hardware as applicable (Laptops, docking stations, Headsets, Monitors…)
• Maximizes the operating efficiency of the businesses while mitigating risk.
  • Leading the analysis of appropriate tracking and trending to monitor timeliness of service, client satisfaction and team efficiency and documenting service level agreements.
  • Maintaining and managing requests and problem tracking system and identifying, evaluating, escalating, and resolving outstanding tickets and issues
• Assisting with the annual testing of Business Continuity backup site workstations and ensuring access, program, hardware requirements are documented and maintained for units with critical functions.
• Maintains and continuously improves the assigned set of services to ensure operational stability and functional integrity.
  • Change management of processes that interface with multiple business stakeholders.
  • Maintains printer/fax/scanners requirements across all campuses to ensure hardware is maintained at bank standard.
  • Manages Evergreen annual hardware replacement requirements within Bank standards across all campuses.
  • Manages Campuses CEF Hardware budget for all Global Operations Business lines Manages Onsite hardware requirements for all GO Campuses.
• Leads the implementation of new systems or enhancements by developing implementation plans, scheduling resources, developing, and reviewing required programs and system documentation and ensuring all functionality has been delivered as required as projects transition to steady-state.
• Assists With the implementation of new systems or enhancements by developing implementation plans, scheduling resources, developing and reviewing required programs and system documentation and ensuring all functionality has been delivered as required as projects transition to steady-state.
• Fosters a performance-oriented culture that is focused on our customers, enhancing our leadership depth, diversity.
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Provides leadership and direction to the day-to-day operations within the Business Unit on ensuring matters of Compliance, Anti Money Laundering Compliance, and Privacy matters are managed and executed as per Bank regulatory guidelines and escalations are made as required.
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Excellent analytical, problem solving and troubleshooting skills to resolve problems quickly and effectively.
• Remain current with rapidly changing technological trends within Scotiabank and provide recommendations on how to adapt services to meet the strategies of the department.
• Detailed knowledge of all applications supported by the department to provide effective user support.
• Good interpersonal and communication skills to provide consultation to employees and interact with diverse user groups from clerical to senior management level.
  
  

Work Arrangement: Work in a standard office-based environment; non-standard hours are a common occurrence. Travel may be required on an exception basis. 

Interested?

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.