Our client is seeking a ServiceNow Business Analyst to join their team in a hybrid capacity. The successful candidate will work closely with stakeholders to analyze, document, and align enterprise technology strategies, with a strong focus on the CMDB, ITOM/ITSM, and GRC modules. The ideal candidate will bring expertise in ServiceNow development, testing, and administration, alongside knowledge of process improvement and risk management. Strong communication skills, stakeholder management, and hands-on configuration experience are essential.

Key Responsibilities:

• Partner with business units to gather, define, and document IT/business requirements.

• Translate complex business needs into ServiceNow configurations, workflows, and applications.

• Lead enhancements of ServiceNow modules (CMDB, GRC, HRSD, FSO, etc.).

• Manage integrations across risk, compliance, HR, financial services, and virtual agent modules.

• Ensure alignment with enterprise goals and regulatory frameworks (e.g., risk, compliance, BC/DR).

• Collaborate with developers and QA to test and implement solutions.

Required Skills:

• 5+ years of hands-on ServiceNow experience (ITSM, ITOM, or GRC modules)

• 4+ years of general IT business analysis experience

• Strong hands-on skills in Flow Designer, Scoped Applications, Custom Apps, and Virtual Agent

• Experience with HRSD, Financial Services Modules, and Critical Events Management

• Certified in ServiceNow (CSA/CIS preferred)

• Familiarity with Automated Testing, Agile/SaFe, ITIL, and ServiceNow Test Management

• Background in stakeholder engagement, risk frameworks, and documentation

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.