Work Structure: Onsite 2 days per week in Vancouver office
Department: Internal Technology Department
Reports To: Manager, Enterprise IT
Type: Full-time, Hybrid

Altis Recruitment & Technology Inc. is currently seeking a proactive and technically skilled IT professional to join their team, and to serve as a dual-function Helpdesk Level 1/2 Support and Systems Administrator. This role is ideal for a candidate who thrives in a hands-on support environment while also bringing foundational system administration expertise. The position is based in Vancouver and will require an onsite presence two days per week, supporting local staff and office infrastructure. 

The successful candidate will split approximately 50% of their time on Level 1/2 Helpdesk Support and 50% on System Administration and Infrastructure Maintenance. 

Who You Are 

You’re a hands-on, hard-working team player who enjoys solving problems and helping others. You take initiative, document clearly, and approach challenges with urgency and purpose. You're not afraid to overcome obstacles, ask questions, and keep learning. Our technology team is tight-knit and down-to-earth — we’re looking for someone reliable, curious, and driven to grow alongside us. 

What You Bring

• Clear communicator – able to explain tech simply to non-technical users

• Empathetic & user-focused – you troubleshoot with patience and put people first

• Reliable & accountable – you follow through, take ownership, and work with care

• Adaptable team player – comfortable switching between in-office, remote, tech, and admin work

• Strong problem solver – calm under pressure and solution-oriented when issues arise

Key Responsibilities 

Helpdesk Support (50%) 

Ticket Response and Troubleshooting 

• Monitor, triage, and resolve incoming helpdesk tickets in a timely and effective manner. 

• Provide support for hardware, software, and connectivity issues for local and remote users. 

• Document solutions and maintain accurate records within the helpdesk system.

In-Person and Remote User Support 

• Offer real-time support via phone, email, and in-person for walk-up IT issues. 

• Collaborate with IT teams in Ottawa and Toronto to resolve cross-office technical issues. 

Device Management and Onboarding 

• Configure, prepare, and deploy laptops and peripheral equipment for new employees. 

• Set up user accounts and permissions; decommission devices and accounts for offboarded staff. 

• Facilitate onboarding and orientation for staff in the Vancouver office and remotely as needed. 

Hardware and Software Support 

• Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) and enterprise SaaS tools. 

• Diagnose and repair issues with laptops, printers, monitors, docking stations, and Wi-Fi/network equipment. 

• Conduct daily and monthly equipment checks to ensure hardware integrity. 

Customer Service 

• Deliver high-quality, empathetic support to staff, clients, and visitors. 

• Train end-users on standard software and productivity tools as needed. 

• Escalate unresolved issues appropriately and follow through to resolution. 

Systems Administration (50%) 

Network and Infrastructure Support 

• Support the configuration, maintenance, and monitoring of office networks, firewalls, and VPNs. 

• Manage local servers, backups, and cloud service configurations under the guidance of the enterprise IT team. 

System Health and Maintenance 

• Maintain system uptime and availability for core applications and services. 

• Perform regular system updates, patch management, and security monitoring. 

Office IT Environment Management 

• Maintain technology hardware and conference room equipment in the Vancouver office. 

• Oversee asset inventory and coordinate equipment procurement as required. 

Security and Compliance 

• Enforce IT policies and security best practices, including user access control and data handling protocols. 

• Support the organization’s efforts to achieve and maintain SOC 2 and ISO 27001 compliance by following security best practices, contributing to documentation, and assisting with audits and control implementations as needed. 

Project and Process Improvement 

• Support the rollout of IT projects (e.g., infrastructure upgrades, application deployments). 

• Identify and implement improvements to service delivery and technical workflows. 

Qualifications 

• 3–5 years of experience in IT support and/or systems administration. 

• Strong customer service, communication, organizational and troubleshooting skills. 

• Hands-on experience with cloud platforms such as Azure and/or AWS. 

• Experience with Microsoft 365 ecosystem, including Intune, Teams, SharePoint, and Exchange Online. 

• Experience supporting Windows 10/11 and macOS environments. 

• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP). 

• Familiarity with endpoint security tools (e.g., Defender for Endpoint, BitLocker, conditional access policies). 

• Experience with Microsoft Endpoint Manager / Intune for device lifecycle management, including Autopilot deployments, app packaging, and policy enforcement. 

Work Environment & Expectations 

• Must be available to work onsite at the Vancouver office 2 days per week (Tuesdays, Wednesdays or Thursdays)

• Occasional after-hours support or project work may be required

• Ability to lift and move IT equipment up to 25 lbs

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.