Requisition ID: 230251

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager, Change Management will contribute to the overall success of the Credit Risk Modernization transformation initiative. Reporting to the VP, Credit Risk Modernization, the Senior Manager, Change Management will focus on the people side of change derived from changes made to business processes, policies, systems, technology, roles and responsibilities, culture and organizational structure. The role’s primary responsibility will be supporting the GRM’s Credit Risk Modernization transformation initiative in creating and implementing change management strategies, frameworks and plans that maximize business and employee adoption and usage of the changes, working to drive faster adoption and higher utilization while minimizing resistance.  These efforts will also aim to increase benefit realization of the project and the achievement of expected results.  The role will lead and/or support Credit Risk teams in the development of change management strategies, playbooks, processes, learning, tools and resources to execute, manage change and achieve the overall Transformation program objectives.The incumbent will work in a highly dynamic project environment and is expected to integrate multiple, multifunctional projects while quickly adapting to evolving business priorities.  As well, the incumbent will facilitate design and delivery of change initiatives including defining scope, establishing change programs (inclusive of communications) and managing resistance.

Is this role right for you? In this role, you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Lead and/or support the business in the development and execution of Change Management Strategies and framework leveraging the established methodology for change.
• Contributing to the development of the strategy, strategic priorities, long term vision and plan leveraging GRM’s Transformation Management Office’s tools and resources.
• Aligning change management’s priorities and initiatives to the GRM and the Bank’s strategic priorities to effectively identify challenges and opportunities
• Drafts communications and develops materials for socializing change with senior leadership and sponsors, including briefing materials, plans, and presentations.
• Assessing the change impact by conducting impact analyses, identifying key stakeholders, assessing change readiness, analyzing and preparing risk mitigation tactics; identifying and managing anticipated resistance
• Supporting calendaring of all planning steps including change management strategy planning and business planning/alignment in collaboration with business partners
• Support and/or/ collaborate to create tools for managers and employees for implementing sustainable change to ensure effective delivery of change management strategy programs.
• Tracking, monitoring and communicating the progress of initiatives against defined project milestones to ensure progress versus expectations.
• Establishing a two-way communication process with project participants, Senior Management and all other stakeholders to maintain support, negotiate priorities and ensure the change initiatives stay on track.
• Acting as the key point of contact for the VP, Transformation Lead, Project Manager and program stakeholders in relation to change management requirements and plans.
• As a component of each project, design, development, deliver and manage of communications - in order to deliver a single consistent message across the organization and initiatives
• Working with Communication and Learning and Development teams: Guide training efforts, providing input, documenting requirements and supporting the design and delivery of training programs as required
• Coordinating efforts with other business team leads including Transformation Leads, Project Management Leads, Enterprise Communications, business partners
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Minimum of 5-7 years of relevant experience in Change Management, Learning and Development and/or communications
• Excellent written and verbal skills required to prepare communications and interact effectively with internal and external parties
• Strong editing, proofreading, layout and design, professional printing/publishing skills are essential
• Demonstrable success in supporting large-scale transformation initiatives and managing projects involving functionally diverse stakeholders.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.