Requisition ID: 230619

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What you will be doing:

As Product Design Lead – Digital Wealth, you will play a key role in shaping Tangerine’s digital wealth experiences across spending, saving, borrowing, and investing journeys. Reporting to the Head of Digital Experience, you will lead design strategy and execution across multiple squads, helping deliver next-generation solutions that are client-centric, data-informed, and aligned with our business goals. You will be responsible for building intuitive, inclusive, and engaging user experiences, while partnering cross-functionally with Product, Engineering, Analytics, and Marketing to bring those experiences to life. As our team grows you will have the opportunity to expand your leadership experience as you guide and mentor new team members. This is a pivotal leadership opportunity for someone excited to redefine the Canadian wealth landscape through design.

Is this role right for you? In this role, you will:

• Design Leadership for Digital Wealth
  •    Lead, mentor, and grow a high-performing team of product and experience designers embedded in agile squads.
  •    Collaborate with the Head of Digital Experience to define the strategic design vision for Tangerine’s digital wealth platform.
  •    Champion design quality and user experience consistency across channels and capabilities (mobile, web, advisor tools).
  •    Create and manage scalable design systems and patterns that support agility and innovation.
  •    Coordinate with Tangerine Bank’s Digital Experience teams, including maintaining alignment with Tangerine Design standards.
  
  
• Client & Experience Leadership
  •    Advocate for client-centricity by championing user research, usability testing, and inclusive design practices.
  •    Translate insights into elegant, practical solutions that drive client engagement and satisfaction.
  •    Ensure experiences meet accessibility standards and reflect Tangerine’s brand voice and values.
  •    Represent the client perspective in prioritization and product decisions, in collaboration with product owners and business leads.
  
  
• Collaboration & Influence
  •    Partner closely with Product, Engineering, and Analytics to define, validate, and iterate on concepts throughout the product development lifecycle.
  •    Facilitate design reviews and workshops to bring cross-functional alignment on critical experience decisions.
  •    Act as a thought partner to leaders and an advocate for agile and iterative design practices.
  •    Support cross-functional squads in navigating stakeholder alignment and unlocking blockers to execution.
  
  

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 8+ years of experience in digital product design, UX/UI, or service design, including 3+ years in a design leadership role.
• Strong portfolio showcasing end-to-end experience design for digital platforms, ideally in fintech, banking, or enterprise environments.
• Proven track record leading multidisciplinary design teams in agile product development contexts.
• Post-secondary education in Design, HCI, Digital Media, or related field. A Master’s degree is an asset.
• Advanced proficiency in Figma and prototyping tools, with experience in design systems at scale.
• Strong grasp of interaction design, information architecture, and usability heuristics.
• Familiarity with research tools and methods including journey mapping, usability testing, and A/B testing.
• Knowledge of accessibility standards and responsive design principles.
• Strong communication and storytelling skills, with the ability to influence across all levels of the organization.
• Highly collaborative and adaptable, with a growth mindset and passion for coaching others.
• A strategic thinker who thrives in complexity and is energized by creating clarity and impact.
• Deep empathy for clients and a strong belief in the power of design to transform financial experiences.
  
  

What's in it for you?

• Help lead the design of Canada’s most innovative digital wealth experience.
• Work in a mission-driven culture that prioritizes empowerment, diversity, and continuous learning.
• Join a modern banking environment where design plays a central role in shaping client value.
• Be part of a high-visibility team that is reimagining the future of personal finance in Canada
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

Location(s):  Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.