Requisition ID: 230085

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank’s Global Technology Enterprise Platforms (GTEP) - Operations and Engineering - Tools & Monitoring - Global Event Management System (GEMS) team is responsible for monitoring the availability & health of IT hardware, software, and network resources. GEMS automates the analysis of events, generates alerts, helps determine root cause and assigns Alerts and Incidents to the correct resource groups to restore affected services.

You are accountable for the configuration, customization, and administration of the ServiceNow (GEMS) platform. Your primary focus will be ensuring the effective utilization of ServiceNow modules to streamline IT service operations processes, enhance user experience, and optimize workflow efficiency.

In this role, as required, you can expect to provide extended support (after hours & 24x7) for engagement in real-time troubleshooting and resolution of Priority 1/Major Incidents.

Is this role right for you?
• You are eager to provide support for assigned application modules, evaluate problems of moderate to high complexity, identify actions to be taken.
• You are adept at managing & maintaining the overall health and performance of the ServiceNow platform, including user access, data integrity, and system stability.
• You embrace the opportunity to participate in planning and executing ServiceNow platform upgrades and apply patches as needed, ensuring the system remains up-to-date and secure.
• You are keen to perform hands-on configuration and customization of ServiceNow modules to meet organizational needs, ensuring alignment with best practices.
• You are prepared to provide training to end-users on ServiceNow functionalities and offer ongoing support to address user inquiries and issues.
• You thrive on developing & maintaining reports and dashboards to provide insights into IT service performance, compliance, and overall system effectiveness.
• You excel at designing & implementing automated workflows and business rules to enhance IT service delivery and incident resolution.
• You expect to maintain comprehensive documentation of configurations, customizations, and processes to facilitate knowledge transfer and ensure compliance with internal standards.

Do you have the skills that will enable you to succeed in this role? 
• You have strong communication (verbal/written/presentation) skills.
• You have at least 1+ years of hands-on technical working experience with the administration of any ServiceNow module(s).
• The ability to demonstrate specialized technical working experience & applied knowledge of IT Operations Management (ITOM) is an asset.
• You can demonstrate the ability to quickly identify, assess and act to rectify problems with the least amount of impact to users/stakeholders.
• You can demonstrate proven analytical & conceptual skills that will allow you to provide input to process improvement initiatives, as well as being innovative in designing solutions that can be implemented in the least number of workdays and yet fulfill the needs of the users/stakeholders.
• Completion of a ServiceNow Certified System Administrator.

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.