The Director of Retirement Underwriting at Manulife is a key leadership position passionate about shaping and driving underwriting strategies for the U.S. retirement plan sector. This role demands a deep understanding of the U.S. retirement landscape. As the Director, you will use your strong leadership abilities to improve operational efficiency, motivate change management initiatives, and collaborate with various departments. Additionally, the role highlights the importance of applying technology to improve the accuracy of risk assessments and contribute to business growth

Responsibilities:

• Design and implement underwriting processes that integrates seamlessly with the retirement plan sales process at Manulife John Hancock, improving collaboration and efficiency across teams and platforms.

• Use technology and artificial intelligence to optimize underwriting workflows, improving risk assessment accuracy and supporting informed decision-making.

• Collaborate with training and education teams to develop a proactive program that keeps the organization aligned as retirement offerings and record-keeping platforms evolve, ensuring teams are equipped with the latest knowledge and resources.

• Lead change management efforts to establish a scalable underwriting model for the U.S. retirement plan business, emphasizing efficiency and maintaining exceptions as genuine exceptions.

• Partner closely with the Product team to ensure the product catalog aligns with the needs of the Underwriting team, enabling effective product fit assessment.

• Establish robust processes and governance structures to support efficient underwriting operations in the group retirement business, defining clear criteria for opportunity evaluation and ensuring comprehensive documentation and onboarding protocols.

• Develop a framework for categorizing underwriting requirements, handling exceptions with careful scrutiny to assess their impact on sales, operations, and client experience.

• Implement detailed reporting mechanisms within the underwriting function to track key metrics, monitor trends, and inform strategic decisions on key features, capabilities and/or services, driving continuous improvement and business growth in the U.S. retirement plan market.

Requirements:

• Expertise with US Retirement recordkeeping and surround ecosystems including digital properties, CRM, core recordkeeping, trust and custody and regulatory communications applications.

• Bachelor’s degree in finance, business administration, or a related field;

• Minimum of ten years of experience in US retirement.

• Strong understanding of underwriting principles, governance, and risk management.

• Proven experience in operationalizing product catalogs and implementing structured processes.

• Excellent leadership and team management skills, with a proven ability to drive critical initiatives and lead change.

• Effective communication and interpersonal skills for collaboration across departments and with external partners.

• Proficiency in Microsoft Office Suite.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

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À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.

Referenced Salary Location

Modalités de travail

Salary range is expected to be between

Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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