Director of Food & Beverage Operations

Additional Information: This hotel is owned and operated by an independent franchisee, Manga Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Director of Food and Beverage Operations
Reports To: General Manager

BE PART OF MARRIOTT OTTAWA’S FUTURE
Located just steps from Parliament Hill and undergoing a dynamic transformation, our hotel is reimagining the guest experience from the ground up. With fully refreshed guestrooms, revitalized meeting spaces, and an exciting new restaurant concept in development, now is the perfect time to join our journey.
We’re seeking a visionary Director of Food & Beverage—a strategic thinker and hands-on leader who is energized by innovation, thrives on consistency, and sets the standard for excellence. If you’re driven by creativity, passionate about service, and committed to building high-performing teams, this is your opportunity to make a lasting impact at one of Ottawa’s most iconic properties.

WHAT YOU’LL DO
• Lead all Food & Beverage operations across multiple outlets
• Oversee daily culinary and service execution, ensuring a consistent, exceptional guest experience
• Champion innovative F&B concepts that celebrate Canada’s diverse culinary identity
• Optimize service quality, profitability, labor productivity, and operational efficiency
• Build, mentor, and inspire a world-class culinary and service team
• Uphold the highest standards of food safety and HACCP compliance
• Partner with cross-functional teams to deliver seamless, memorable guest experiences
• Be a visible and engaged leader—setting the tone, connecting with guests, and leading by example

This isn’t just a job—it’s a chance to shape the culinary identity of a hotel on the rise, backed by the strength of a global brand.
Join us and help craft the next chapter of hospitality in Ottawa.

YOUR RESPONSIBILITIES MAY INCLUDE:
• Direct and oversee all aspects of the hotel’s Food & Beverage Division, including a new concept restaurant and bar and all outlets.
• Act as a visible, hands-on leader, maintaining a consistent presence on the floor to ensure exceptional guest experiences and operational excellence.
• Convey the hotel’s image and service philosophy through a warm, welcoming, and professional demeanor.
• Serve as a key member of the Executive Committee, helping to define, uphold, and bring the hotel's mission and values to life.
• Champion interdepartmental collaboration and communication to ensure alignment and clarity across all F&B outlets.
• Lead culinary and beverage innovation, staying ahead of trends and setting a high standard within the National Capital region.
• Engage regularly with guests to gather feedback and ensure consistent satisfaction with food, beverage, and service.
• Monitor market trends and competitors to identify and implement new concepts and products that drive revenue and maintain a competitive edge.
• Ensure full compliance with all food safety, sanitation, and health regulations (e.g., HACCP).
• Oversee purchasing, inventory control, storage, and proper use of all food and beverage supplies and equipment.
• Foster a respectful and equitable workplace by supporting Human Resources in upholding hotel policies and addressing team issues fairly.
• Lead, coach, and develop a high-performing team, with a focus on employee engagement, satisfaction, and retention.
• Collaborate with Event Management, Banquets, and Culinary teams to ensure seamless execution of group and catering functions.
• Monitor daily financial performance, ensuring adherence to budgets while maximizing revenue and profitability.
• Analyze sales, covers, average checks, and capture ratios to identify opportunities and meet or exceed financial targets.
• Perform other duties as assigned in support of the hotel's success and strategic objectives.
• Other reasonable duties as required.

Education/Experience and skills
• Proven experience leading culinary and beverage innovation in a fast-paced, high-expectation environment.
• Demonstrated ability to identify, implement, and evolve concepts based on industry trends and guest feedback.
• Demonstrated progressive experience leading a multi-outlet, culinary and banquet environment.
• Completed college degree in hospitality or related field.
• Fluency in English; bi-lingual in French and multi-lingual an asset.
• Experience in a large, premium or luxury branded hotel preferred.
• Previous experience with a union preferred.
• Wine knowledge and premium cocktail service experience preferred. 
• Strong computer knowledge of Excel, CITY, Micros.

Complexity/Analysis
• A warm and hospitable personality with a entrepreneurial drive to assist the needs of others.
• Desire to learn, grow and develop within the hospitality industry.
• Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger and resolve conflicts.
• People focused, with deep knowledge of what makes both Guests & Host’s deeply engaged and the drive to act on this knowledge.
• The ability to work collaboratively across all departments of a fast-paced hotel.
• The ability to work a variety of schedules to include AM, PM, Weekend and Holidays.
• Maintain a professional appearance and manner at all times.
• Passion and in depth knowledge of food and beverage.
• Other reasonable duties as required.

This company is an equal opportunity employer.

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