Competition # : 46514
Department: Cyber Security & Digital Solutions
Location: HALIFAX
Type of Employment: Permanent
Union Status: NSGEU - NSPG
Closing Date: 18-Jul-25 (Applications are accepted until 11:59 PM Atlantic Time)
At CSDS, we prioritize people—both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.
In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.
We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.
Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.
Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges.
As a Print Services Specialist with CSDS, you will design, implement, and deliver secure services; you will provide support in a 24/7 operational environment for critical digital services supporting health care and government. You will support Nova Scotia Health and IWK Health as well as government departments, agencies, boards, commissions, and offices. You will be required to work other departments and with a diverse client base with varying levels of digital literacy in determining the root cause of their problems and initiating a resolution plan. You must have the ability to use common, non-technical, business language to explain technical solutions. Other key characteristics required for this role include:
As a Print Services Specialist with the Department of Cyber Security and Digital Solutions, you will be at the forefront of ensuring the seamless operation of critical digital services in a dynamic 24/7 environment. Your role will be pivotal in supporting various government entities, including departments, agencies, boards, commissions, and offices, as well as Nova Scotia Health and the IWK. By participating in impactful projects and initiatives, you will directly contribute to enhancing the lives of Nova Scotia's citizens.
In this role, you will be the go-to expert for resolving complex issues that Tier 1 cannot handle, often serving as the first point of contact and the face of our organization. As a Tier 2 support specialist, you will provide technical guidance to your peers in Tier 1 and collaborate across all support tiers to ensure the availability and security of our digital solutions. Your responsibilities will include planning and leading maintenance and upgrade activities, developing procedures and processes focused on continual service improvement, and building strong, collaborative relationships with clients, peers, colleagues, and management.
You will ensure the consistent and reliable availability of print devices and related infrastructure for our health clients, manage the timely deployment of print devices, and support ITIL Service Support processes to maintain high service levels. Exceptional client service skills are a must, as you will provide timely and efficient service within established standards. You may also supervise or coordinate tasks for Tier 1 workers and collaborate with Print Architects on daily support tasks and strategic planning.
Your role will involve representing CSDS as a point of contact for client departments, ensuring clients are well-informed and maintaining a professional and positive attitude. You will gain a deep understanding of client priorities and the impact of digital service disruptions. As a subject matter expert, you will coordinate and lead projects, provide Tier 2 technical expertise, and mentor junior team members, all while maintaining digital systems and infrastructure to guarantee consistent connectivity and accessibility. Your contributions will be vital in navigating complex issues and ensuring the smooth operation of our digital services.
To be successful in this position, you would possess a Bachelor’s degree in Information Technology plus a minimum of three years experience; or have graduated from a recognized Information Technology/Information Management program plus three years and six months of experience (or the equivalent combination of training and experience).
You also will have:
The following experience is considered an asset:
We will assess the above qualifications and experience using tools such as assessments, interviews, and reference checks
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.
This competition may be used within 4 months to fill similar positions in other areas of Nova Scotia should they become available.
As this position will be located at a hospital, an immunization form needs to be completed confirming immunity to the following, or that bloodwork or vaccinations are scheduled or in progress:
Pay Grade: PR 14
Salary Range: $2,653.85 - $3,231.58 Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
Accommodation Statement:
We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at competitions@novascotia.ca.
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.