What you will be doing…

You will be helping students make decisions, solve problems, and meet goals that maximize their college experience. You will work to engage and support a caseload of students - including prospective, transitioning-in, current, and transitioning-out students. You will be planning and delivering events, activities, and interactions that support student growth, engagement, and leadership. You will be advising students in areas including Career, Enrolment, Finance, Learning, Student Life, and Wellness.

For example, you will:

• Advise students on college policies, resources available and extra-curricular options.
• Assist students in planning how to meet financial commitments of college.
• Deconstruct situations where students are in distress, to plan appropriate supports and referrals including appropriate cultural supports, accessibility services and counselling.
• Support activities and events that prepare students for college and employment.
• Provide guidance and support to students that empowers learners in a virtual learning environment, along with support in accessing academic resources to help students succeed.
• Collaborate with faculty and other departments to support a seamless educational experience.
• Maintain accurate records of student interactions.
• Help students to develop career management strategies to enable them to choose a program that is consistent with their interests, skills, values, and employment goals.

You will be a member of campus and provincial Student Services and Advising teams, which provide a continuum of integrated services and opportunities to students in-person, online, and in blended environments. You will initiate and build partnerships with Academic Chairs and Faculty to provide services tailored to the unique needs and opportunities of students and programs.

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is an undergraduate degree. A degree with a major in Student Affairs, Adult Education, or Social Science would be considered an asset.
• You have a minimum of three years (full-time equivalent) of recent and relevant occupational experience in student services or supporting adults in personal, academic, and/or career development.
• Occupational experience that includes providing support in a virtual environment would be considered a strong asset.
• You are familiar in using computer applications such as the Microsoft Office and email. Experience using Enterprise Resource Planning (ERP) Systems such as PeopleSoft, Records Management systems and Data Lifecycle Management systems, would be considered an asset.
• Experience with Learning Management Systems such as Brightspace, Audio/Visual platforms and texting would be considered an asset.
• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology to create an exceptional student experience and employ Data Lifecycle Management practices.
• You have experience in preparing, delivering, sharing and archiving webinars and presentations.
• You have demonstrated event-planning experience.

Relevant Skills and Knowledge:

• You demonstrate a commitment to equity, diversity, inclusion, accessibility, and anti-racism.
• You possess excellent interpersonal skills that enable you to interact with a diversity of people and support resolution of issues.
• You are known for your superior customer service skills and can create a relationship of trust beyond the immediate interaction.
• Your superb team working skills enable you to contribute positively to a team environment.
• You have specific technical occupational knowledge and skill in supporting students in their learning.
• You are known for your problem solving and critical thinking skills.
• You are a strong communicator.
• You possess excellent coordination skills specifically related to managing logistics and organizing and/or supporting campus events.
• You have proven records and information management skills and abilities specifically related to advising and managing student caseloads.
• You have strong project management skills.
• You demonstrate a strong commitment to excellence.
• You are dedicated to life-long learning.
• You show a strong commitment to community (on-campus and in-community) involvement.

As a condition of employment, Professional Support employees at NSCC must complete a two-year (part-time) adult education program delivered by NSCC. This adult education program is a significant investment on the part of NSCC in the learning and development of new employees. To achieve regular status; all probationary, full or part-time Professional Support of the College must successfully complete the program within their probationary period. Term full-time Professional Support whose term appointment is twelve or more months are also required to participate in this program.

NSCC offers competitive compensation and a comprehensive benefits package. As a learning-centred organization, we provide opportunities for every NSCC employee to be a life-long learner. Candidates selected for interviews will be expected to provide at least three recent occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact David Meister at david.meister@nscc.ca. Our Employee Workplace Accommodation Policy can be found here: https://www.nscc.ca/about_nscc/policies_procedures/index.asp

Unfortunately, we can not accept late or paper applications.