As a key member of our dedicated Student Services team, reporting to the Manager of Student Services, you will provide comprehensive support across a variety of essential functions. Your role will be multifaceted, ensuring a seamless experience for students, faculty, staff, and the public.

Primarily (approximately 60% of your time), you will focus on a full range of administrative support services, with an emphasis on providing superior customer service. This includes:

• Accurately, and in a timely manner, preparing confirmation of enrollment letters, printing transcripts, and maintaining current and historical student files.
• Responding to walk-in requests, phone calls, and electronic inquiries related to student files, programming, tuition and other student payments, and services at the College.
• Assisting with enrolments and registrations for campus core programming and potentially supporting regional core program enrolments and registrations as required.
• Providing crucial support for special events including but not limited to Convocation, Orientation, Open House, Get Started, and Wellness Week.
• Organizing campus tours and the campus Test Drive program, all while collaborating effectively with campus and provincial teams, reflecting NSCC's Student Affairs integrated service delivery model.
• Being fully cross-trained in supporting our student and administrative services teams, ensuring flexibility and comprehensive support.

Additionally (approximately 40% of your time), you will contribute to the provision of Learning Support Services, with a primary focus on Testing Services, Tutoring Services, and Educational Technology Services. In this capacity, you will:

• Administer the Testing Centre, including the invigilation of internal and external testing.
• Support approved test accommodations and address the assistive technology needs of students with disabilities.
• Play a key role in the coordination, delivery, and promotion of services offered within the Learning Commons.
• Oversee and administer relevant processes and procedures.
• Liaise with faculty, respond to inquiries, make appropriate referrals, and collect and record service delivery data.
• Support various campus events, activities, and initiatives that enhance student learning and success.

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is a post-secondary certificate or diploma in Business, Office Administration, Adult Education, Educational Technology, Administrative and Business Services or Social Services, Library Technician, combined with a minimum of two years' recent and related experience in a fast-paced office environment. Or you have the recognized equivalency of a high school diploma with significant (10+) years of demonstrated administrative experience.
• Occupational experience in the following would be considered an asset:
• a front-line customer service role in a post-secondary institution
• Operating Point of Sale systems
• Handling cash, debit and credit card transactions
• You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, E-mail, Microsoft Teams (or other video conference and instant messaging applications) and PeopleSoft (or other large enterprise information systems).
• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work
• Occupational experience that includes student testing, proctoring, the utilization of read and write software, or direct experience with accessibility issues would be considered an asset
• Experience supporting/providing service to students and prospective students would be considered an asset

Relevant Skills and Knowledge

• You demonstrate a commitment to equity, diversity, inclusion, accessibility and anti-racism.
• You possess excellent interpersonal skills and are able to interact at all levels of an organization.
• You are known for your superior customer service skills and are able to create a relationship of trust beyond the immediate interaction.
• Your superb team working skills enable you to contribute positively to a team environment.
• You have specific technical occupational knowledge and skill in working with databases and Excel.
• You are known for your problem solving and critical thinking skills.
• You are a strong communicator.

• You possess excellent coordination skills specifically related to working in a fast-paced, deadline-driven environment.

• You have proven records and information management skills and abilities.

• You demonstrate a strong commitment to excellence especially regarding official communication, correspondence and information management in terms of accuracy and timeliness.

• You are dedicated to life-long learning and demonstrate professional curiosity in self-driven learning activities.

We value Diversity and Inclusion

The College values diversity and inclusion and is committed to employment equity. We encourage applications from all qualified candidates including Aboriginal/Indigenous Persons, Black/African Nova Scotians, members of racially visible communities, persons with disabilities, persons of a minority sexual orientation, gender identity and/or expression, and women. Applicants from these communities wishing to self-identify may do so by completing the online questionnaire within the application.

All NSCC positions are advertised every Tuesday and Thursday. To learn more about us and our hiring process, please follow this link.

Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact David Meister, HR Generalist at david.meister@nscc.ca. Our Employee Workplace Accommodation Policy can be found here.