Competition # : 46341
Department: Cyber Security & Digital Solutions
Location: HALIFAX
Type of Employment: Permanent
Union Status: NSGEU - NSPG
Closing Date: 11-Jul-25 (Applications are accepted until 11:59 PM Atlantic Time)
At CSDS, we prioritize people—both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.
In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.
We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.
Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.
Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges.
We are seeking an experienced Senior Service Designer to join our Human-Centered Service Design (HCSD) team within the Department of Cyber Security & Digital Solutions (CSDS). Our team collaborates with partners across government and healthcare to create digital services that are user-focused, efficient, accessible, and inclusive.
Reporting to the Service Design Manager (HCSD), the Senior Service Designer plays a vital role in shaping and enhancing digital services. You will work closely with multidisciplinary teams—including product managers, delivery leads, developers, and program partners—to design end-to-end services that prioritize the needs and experiences of users.
In this role, you’ll lead the reimagining and improvement of digital services through research, design, prototyping, testing, and iteration, with a human-centered focus; facilitate collaboration and co-creation with diverse teams to develop impactful service solutions; mentor and guide team members to uphold best practices in service design; and advocate for accessibility, inclusivity, and best user experience principles across projects.
Your primary accountabilities will include:
To be successful in this role, you should have a Bachelor’s Degree and 6 years of experience. An equivalent combination of training and experience may be considered.
Required Skills
Valued Assets
Include, but not limited to:
Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.
Pay Grade: PR 17
Salary Range: $3,107.16 - $3,649.33 Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
Accommodation Statement:
We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at competitions@novascotia.ca.
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.