VCA Canada Royal Oak Animal Hospital is currently welcoming a FULL TIME customer service focused Client Care Specialist to join our team!

This opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated!  Additional responsibilities and qualities required for this role are;

• Excellent customer service skills and a compassionate and nurturing attitude

• Multi-tasking is key! Ability to prioritize and multi-task are a must - as is attention to detail

• Assisting veterinary staff with various tasks and treatments when required

• Ability to answer a multiline phone system and track and book appointments effectively

• Placing outbound calls to pet parents for follow-up and future appointment bookings

• Respond and manage email correspondence; clients, referring veterinarians & internal office messages

• Admitting and discharging pet patients

• Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments

• Strong organizational skills, ability to work independently and to remain calm in stressful situations

• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas

• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments​

• Animal handling and previous veterinary experience or certificate is an asset but not a requirement

• Willingness to work a variety of shifts

• If have a passion for client care, and a love for animals, we are excited to meet you and have you join our small, close knit team!  

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

• A caring culture of Wellness and Appreciation!

• Competitive wages!

• Exceptional career development: there is room to grow here!

• Referral Bonus Rewards

• E-tools to assist with meditation, better sleep, exercise, and focus

• Virtual health care (telemedicine) offering quick access to quality care

• Opportunities to give back in your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.