Our client in the non-profit sector is seeking a diligent and proactive Customer Service Representative with a strong background in high-volume email management to join their team. This role focuses primarily on email communication, administrative support, and occasional reception coverage. It’s an excellent opportunity to contribute to a mission-driven organization within a supportive team environment. This is an 11-week contract with strong potential for permanent placement and requires working fully onsite.

 

Responsibilities:

• Handle 200–300 emails per day, ensuring timely, professional, and accurate responses; triage messages and escalate when necessary.
• Serve as the first point of contact for candidates and the general public, responding to inquiries about their application or certification status.
• Provide general administrative assistance to the team, particularly after reception coverage duties.
• Work closely with the Director of Finance and Administration and support a team of approximately 15 staff members.
• Provide front-desk coverage as needed, ensuring professional and courteous service.

 

Qualifications:

• Demonstrated success in customer service roles, ideally involving email-based communication.
• Proficient in Microsoft Office Suite, CRMs, and email support tools.
• French is considered an asset but not a requirement.
• Empathy and resilience are essential.
• Strong attention to detail and the ability to judge when to act independently versus when to escalate issues are critical to success.

 

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.