We’re seeking a skilled Business Analyst to support a regulatory and service delivery transformation project within the public sector. The successful candidate will bring experience working on complex systems involving compliance, licensing, and operational service delivery. This is a remote opportunity ideal for someone who thrives in a fast-paced, cross-functional environment and is comfortable engaging with both technical and business stakeholders.

Roles and Responsibilities

• Analyze and translate complex business and functional requirements into high-level system functionality.

• Facilitate requirements gathering sessions and process walkthroughs with internal and external stakeholders.

• Conduct gap analysis and define current vs. future state processes.

• Develop documentation including user stories, use cases, flow diagrams, and functional specifications.

• Collaborate with technical teams to ensure system design aligns with business needs.

• Support UAT planning and execution.

• Contribute to business process improvements and policy recommendations.

• Assist with change management, training preparation, and stakeholder communications.

• Coordinate with privacy and security teams on compliance assessments.

Qualifications and Skills

• 5+ years of experience as a Business Analyst in public sector or regulatory environments.

• Experience with service delivery, licensing, or compliance-related systems.

• Strong understanding of Agile or Hybrid Agile methodologies; experience using JIRA or similar tools.

• Demonstrated ability to gather and document complex requirements and translate them into functional solutions.

• Excellent communication and stakeholder engagement skills.

• Knowledge of relevant regulatory frameworks or legislation is an asset.

Benefits