About QuadReal Property Group 

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $94 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

www.quadreal.com

Role Description

The Operations Manager is responsible for providing operational, administrative, and technical service support to Capilano Mall and Northwoods Village. Reporting to the General Manager, the Operations Manager is focused on ensuring both properties are managed and maintained in a safe and environmentally responsible manner and to the highest level of operational efficiency. Directing both in-house and contracted service teams, the Operations Manager will create ‘Best in Class’ service and environment for our Tenants and Guests.

Responsibilities

• Responsible for the operation and upkeep of all building systems including mechanical, electrical plumbing, structural systems, and building life safety equipment and systems

• Oversee the maintenance and housekeeping of the grounds, ensuring public and tenant safety, and perform daily site inspections

• Ensure optimization of site energy management and recycling programs. Review utility consumption trends with operations staff

• Establish a program of scheduled preventive maintenance

• Ensure tenant service requests are responded and addressed in a timely manner

• Lead, coach and mentor the operations staff

• Administer ongoing BOMA BEST and LEED Certification where applicable.  

• Assist with onsite management of capital projects, execution of the capital plan, and identifying issues for current or future repairs

• Direct the Tenant Coordination process by reviewing and approving all drawings & managing the Landlord work and tenant improvements from beginning to end.

• Write specifications and tendering documents for construction and capital projects

• Supervise contractors for maintenance work and construction projects, ensuring building standard compliance

• Prepare annual operations and capital project budgets

• Assess and provide long-term planning reports for capital expenditures

• Monitor, maintain and service tools and equipment

• Conduct insurance and risk management inspections, recommend remedial actions, and report findings

• Ensure compliance with legislation and corporate Occupational Health and Safety program with all contractors and staff

• Remain current and up to date with new industry practices, legislative changes, and new technologies

• Provide emergency response coverage as required

• Other related duties as required

Experience and Qualifications:

• 3-5 years’ operational supervisor or manager’s experience, enclosed shopping centre (preferred), with progressive experience in all areas of building operations, including mechanical, fire and safety, electrical, and HVAC systems

• Ability to write specifications and contract documents

• Strong working knowledge in construction, design, code, and regulations

• Strong organizational, planning and time management skills

• Excellent analytical and creative problem-solving skills

• Strong oral and written communication skills with an ability to convey concise and complex information to technical and non-technical audiences

• Strong computer skills with ability to adapt to new & existing software programs such as Angus, Dynamic, Yardi, Outlook, Word, Excel, etc.

• Experience with building redevelopment projects is considered a strong asset

The expected annualized base salary range for this role is $85,000 to $95,000.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

QuadReal offers a competitive total rewards package in addition to the base pay, which includes a performance-based incentive plan, comprehensive health & dental benefits, a defined contribution pension plan and paid time off. 

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Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.