Role Responsibilities

The PRC is seeking a dynamic leader to serve as Manager, Case Management. In this role, you’ll be responsible for receiving complaints, concerns and compliments about police officers, verifying complaints, assigning files to the appropriate unit and preparing final reports and dispositions.

Key Responsibilities:

•    Oversees the administration and daily operation of the case management team to support efficient intake, tracking, categorization and routing in alignment with PRC policies and legislative requirements. 
•    Collaborates with the other manager of case management (north/south) to ensure consistency in case handling, share best practices, address regional challenges, and maintain alignment with the PRC’s policies and objectives.
•    Provides leadership and direction to case management supervisors and staff, ensuring efficient and effective processing of complaints in alignment with legislative and policy requirements. 
•    Oversees supervisors and other staff responsible for the intake and summary of complaint submissions, ensuring they collect all necessary information and documents, analyze cases, and determine appropriate next steps.
•    Monitors deadlines and key case milestones, ensuring compliance with regulatory timeframes, and escalates overdue files as necessary to maintain accountability and efficiency.
•    Manages team human resources (e.g., recruitment of staff, performance agreements, learning plans, performance management, and ongoing allocation and management of workload).

This leadership role involves strategic thinking, project oversight, case management expertise, and stakeholder collaboration. Aligning training with agency priorities will build public trust and establish a strong foundation for police oversight. Your work will shape how the Police Review Commission equips employees, enhances service consistency, and supports organizational transformation.

If you are experienced in case management, passionate about continuous improvement, and ready to make an impact in a high-profile environment, we want to hear from you.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

The successful candidate will demonstrate the following APS competencies:

•    Systems Thinking: Understands the broader environment in which the Police Review Commission operates and integrates that perspective into training design and delivery.
•    Develop Networks: Builds and sustains collaborative relationships across government, law enforcement, and community partners.
•    Drive for Results: Focuses on outcomes by designing effective learning programs that strengthen capacity and deliver on the Police Review Commission’s mandate.
•    Build Collaborative Environments: Creates a team culture that values knowledge-sharing, mutual respect, and inclusive growth.
•    Agility: Identifies and manages required change and the associated risks. 

Qualifications

A university degree (4 years) in education, public policy, sociology, criminology, or a related field, plus a minimum of four (4) years of progressively responsible experience in training design, adult learning, or staff development.

Required:

•    Experience in process development, policy interpretation and implementation, with strong knowledge of legal or regulatory compliance in the context of oversight and public accountability.
•    Experience with administrative data, such as creating and analyzing reports, and explaining findings to senior leadership.  
•    Knowledge of conflict resolution strategies and trauma-informed approaches, especially in handling sensitive complaints.

Assets:

•    Experience in case management systems, ideally within a law enforcement or public sector environment, handling complex cases, complaints or investigations.
•    Experience collaborating with various stakeholders including law enforcement, legal services, and government.
•    High degree of political acumen and awareness of the political sensitivity of police issues to read and navigate sensitive situations and to navigate government's decision-making processes.

Please ensure your cover letter clearly highlights how your experience is aligned with the requirements and noted assets for the role.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This is a full-time permanent position located in Edmonton or Calgary. Some travel within Alberta may be required, thus a valid Class 5 driver’s license is required.

This competition may be used to fill future vacancies at the same or lower classification across the Government of Alberta.

Other Application Information:

•    A cover letter is required with your application, outlining how your education and experience aligns with the role.
•    Final candidates may be required to undergo a written test demonstrating writing skills and abilities pre or post interviews.
•    Please indicate employment duration for all roles listed on your resume and whether you worked part-time or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).
•    This position may require final candidates to undergo a security clearance.
•    Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA has to offer to prospective employees.

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
•    Management Employees Pension Plan (MEPP) - https://www.mepp.ca
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
•    Positive workplace culture and work-life balance.
•    Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
•    Leadership and mentorship programs.