The Senior Manager of Lead to Quote Process Architecture (Customer Lifecycle) will lead process redesign and improvement initiatives, translating business objectives into optimal process design, in collaboration with our product managers and product owners. This hands-on role requires extensive experience in gathering process information from subject matter experts across business areas and translating it into documented process maps to ensure clear communication and alignment. The ideal candidate will be a customer-focused self-starter with exceptional problem-solving skills, proactivity, resourcefulness, and the ability to develop and implement creative process-centric solutions. They will also have a proven track record of collaborating with cross-functional teams and driving the adoption of new processes to achieve desired outcomes.  This role will report to one of several Experience Product Managers.  Responsibilities  Process Design and Optimization:  Lead the design and re-engineering of scalable, end-to-end business processes that align with long-term strategic goals—particularly across the Lead-to-Quote journey Leverage structured methodologies (e.g., Lean, Six Sigma) to diagnose pain points, conduct root cause analysis, and deliver sustainable improvements that accelerate sales productivity and operational efficiency Gather and analyze customer and stakeholder feedback to identify process friction and improvement opportunities; translate insights into solutions that enhance experience and satisfaction Create and maintain comprehensive process documentation, including process maps and flowcharts, while utilizing advanced modeling techniques to visualize complex processes and their interdependencies Ensure compliance with regulations and industry standards, identify risks associated with process changes, and develop effective risk mitigation strategies Collaborate with Sales and adjacent teams to design and optimize cross-functional, end-to-end processes that streamline marketing-to-sales transitions, accelerate sales cycles, improve operational efficiency, establish continuous feedback loops, and ensure seamless handoffs to application end users Testing Strategy Development Develop and execute comprehensive testing strategies for new processes and technology & tool stack implementations, ensuring alignment with business unit requirements. This includes creating detailed test cases and scenarios that cover all functional areas, leading functional, integration, and user acceptance testing (UAT), and analyzing results to provide actionable feedback to stakeholders for necessary adjustments Change Management and facilitation Lead effective change management efforts to drive adoption of new processes and systems Develop and deliver targeted training or enablement materials to support scale and ease of transition Identify risks or resistance that may hinder adoption and proactively develop mitigation plans Collaborate with senior leadership and stakeholders to define business needs, process requirements, and build alignment on key strategic initiatives Facilitate cross-functional workshops and alignment sessions to map processes, identify pain points, and co-create sustainable solutions Performance / Risk Metrics and Reporting Establish, track, and report on key performance indicators (KPIs) to evaluate process health, scalability, and business impact.  Leverage and analyze data and performance trends to identify risks, surface inefficiencies, and drive continuous improvement initiatives Technology Strategy and Integration Partner with IT and digital transformation teams to shape and implement technology solutions that enhance operational efficiency and align with strategic goals.  Ensure technology enhancements, particularly within Salesforce and connected systems, support scalable, user-centered business processes across the Lead-to-Quote experience Contribute to a Culture of Continuous Improvement Provide coaching and mentorship to junior architects and business analysts.  Foster a team culture grounded in collaboration, resilience, and a growth mindset during times of transformation.  Demonstrate coachability, initiative, and a positive attitude while navigating ambiguity and driving progress Qualifications  8+ years of experience driving end-to-end process redesign, transformation, and improvement initiatives across complex, cross-functional environments  Demonstrated expertise in Salesforce (SFDC) and its ecosystem; strong preference for familiarity with sales-centric applications such as Clari, Anaplan, ZoomInfo, etc, to support a modern, integrated tech stack  Strong business acumen and analytical skills, with a demonstrated ability to use data to uncover insights and drive action; experience supporting digital transformation initiatives aligned to sales workflows is strongly preferred  Proven ability to lead cross-functional workshops and alignment events, translating process improvement opportunities into practical, outcome-oriented solutions  Skilled at influencing senior stakeholders, facilitating decision-making, and navigating ambiguity or conflict with clarity and composure  Highly self-directed with a strong sense of ownership, proactive communication, and thoughtful task prioritization in fast-moving environments  Exceptional collaborator, able to build trust, align diverse teams, and partner effectively with Product Owners and other stakeholders across the Lead to Quote journey  Experience working within Agile and SAFe frameworks is highly valued  Salesforce Admin Certification is preferred but not required  Continuous Improvement Certification (Lean Six Sigma or Lean Practitioner) preferred  Bachelor’s degree in a related field  Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.