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Genesys Cloud Engineer - EN

Altis Recruitment

Toronto, Ontario

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    Save this job      2025-07-19

Genesys Cloud Engineer - EN

Altis Recruitment

Toronto, Ontario
 
Salary: Information unavailable
 

Genesys Cloud Support Engineer
Location: Hybrid (2 days on-site per week) – Toronto, ON
Employment Type: Full-Time

The Opportunity
We are partnering with our client to find skilled Genesys Cloud Support Engineers who will provide expert technical support for their Genesys Cloud platform. This is a fantastic opportunity to work with a high-performing team that values collaboration, customer service excellence, and professional growth.

  • Key Responsibilities
    Deliver technical support for Genesys Cloud users, resolving issues related to call routing, IVR, and other contact center features.
  • Assist in the setup, configuration, and integration of Genesys Cloud accounts and routing strategies.
  • Provide timely and professional responses to user inquiries via email, chat, or phone.
  • Collaborate with development teams to escalate and resolve complex technical challenges.
  • Create and maintain clear support documentation and knowledge base materials.
  • Lead training sessions to empower users to optimize their use of Genesys Cloud.
  • Stay informed on the latest Genesys Cloud features and industry trends to provide current and effective support.
Qualifications
3+ years of experience with Genesys Cloud or comparable contact center technologies.
  • Post-secondary education in Information Systems or equivalent industry experience.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Proven ability to collaborate across teams and departments effectively.
  • Experience developing user-focused documentation and conducting training.
  • Commitment to continuous learning and customer-centric support.

Work Environment
Hybrid work model requiring two days per week on-site, subject to change based on evolving policies.

What Our Client Offers

Competitive total compensation including RRSP contributions without employee matching requirements.

Comprehensive health benefits starting day one, with 100% employer-paid premiums and up to $5,000 annually for mental health services.

Parental leave top-up to 100% of salary for 25 weeks.

Up to $650 towards home office setup.

Generous paid time off, including two paid volunteer days annually.

Diversity and inclusion programs supported by active Employee Resource Groups.

Extensive professional development with access to thousands of training courses, tuition reimbursement, and monetary rewards for certification completion.



We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

Pour vous identifier en tant que conjoint de militaire, veuillez envoyer votre curriculum vitae directement à Militaryfamiles@altisrecruitment.com et indiquer dans votre courriel / lettre d’accompagnement que vous êtes un conjoint de militaire.


Pour toute question concernant cet employeur et le processus de demande d’emploi, veuillez contacter :


Altis Recruitment Team

E mail: militaryfamilies@altisrecruitment.com


613-230-3700


About Altis Recruitment

Welcome on behalf on the Altis Recruitment team! Altis has a long-standing business relationship with the Defence community. For more than 30 years, we have been grateful to work alongside the Department of National Defence and countless military professionals. We know that family members of military personnel often make many personal sacrifices to support their loved ones. We understand that it can be difficult to pursue a career when embracing sudden changes like relocation and deployment. For some, this has meant putting a pause on career goals or professional development. We would like to provide you with everything you need for a successful and confident job search – in addition to access to job opportunities. Download the checklists our experts have created to help you be at your best from application to interview.