A national, membership-based nonprofit organization is hiring a Bilingual Membership Services Manager to lead the growth and retention of its members across Canada. Reporting directly to the CEO, this role is ideal for someone with a strong background in membership management and an interest in leveraging AI and data to enhance member services.

This is an exciting opportunity working in a fully remote environment across Canada. This opportunity comes with 4 weeks vacation, health and dental benefits and a bonus. 

The successful candidate will be fluent in both English and French.

Key Responsibilities

• Lead the membership department

• Develop and execute strategies for membership growth, retention, and engagement

• Oversee membership reporting and project analysis

• Drive innovative research and implement AI tools to improve member experience

• Support membership-related policy development

• Manage member communications and resolve service inquiries with professionalism

• Collaborate with internal teams (e.g., events, communications, finance)

• Assist in planning and supporting 2–3 in-person events per year

• Oversee and optimize membership systems, CRM, and processes

Qualifications
Must-Haves:

• 2–5 years’ experience in a membership-based or nonprofit organization

• Experience in member services, retention, and communications

• Strong research, data analysis, and reporting skills

• Comfortable with technology and open to using AI tools

• Experience delegating tasks and working cross-functionally

• Resilience in dealing with challenging customer service scenarios

Nice-to-Haves:

• Experience supporting events (in-person or virtual)

• Background in policy development related to member programs or services

• Familiarity with CRMs or membership databases

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.