Agilus is recruiting for several Bilingual Customer Service Agents in the Public Sector in Ottawa, Ontario. In this role, you will assist customers via phone, email, and chat regarding relocation policies, resolve inquiries, and provide excellent service by identifying needs, researching solutions, and building strong customer relationships. The ideal candidate is adaptable, detail-oriented, and thrives in a fast-paced, team-oriented environment. You will: Build sustainable relationships and engage customers by going the extra mile. Receive phone calls, emails, and online chat requests, providing answers about the relocation policy to our customers Identify customers’ needs, understand and clarify the information Collaborate with your team and other team members to solve problems and share knowledge Research every issue to provide solutions Requirements: Must be Bilingual Previous experience in a customer support role through a contact center preferred Strong phone and verbal communication skills Ability to multitask, set priorities, and manage time effectively We provide: A supportive and inclusive bilingual work environment Competitive pay with consistent, full-time hours On-the-job training to help you succeed Opportunities for long-term growth and advancement Exposure to government relocation policies and client service best practices A chance to be part of a team that values professionalism, empathy, and problem-solving Let's connect! Please apply directly online Agilus would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview. We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.