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Business Analyst - EN

Altis Recruitment

Ottawa, Ontario

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    Save this job      2025-07-06

Business Analyst - EN

Altis Recruitment

Ottawa, Ontario
 
Salary: Information unavailable
 

We are seeking an experienced ServiceNow Business Analyst to support enterprise digital transformation initiatives across Customer Service Management (CSM), Integrated Risk Management (IRM), and broader business service processes. The ideal candidate will have deep expertise in analyzing and optimizing business workflows, working closely with stakeholders and implementation teams to ensure the successful delivery of ServiceNow solutions that align with organizational goals.

Roles and Responsibilities

  • Gather and analyze business and technical requirements related to customer service, onboarding, risk, and support functions.

  • Collaborate with stakeholders and change management teams to understand current state processes and design improved workflows.

  • Define and document functional specifications, data models, catalog items, roles, approvals, and workflows.

  • Support configuration and customization of the ServiceNow platform (primarily CSM and/or IRM modules).

  • Coordinate and support user acceptance testing (UAT) and training efforts.

  • Monitor deployments and provide post-implementation support to ensure solution performance.

  • Work alongside architecture teams to ensure alignment with enterprise systems and best practices.

Qualifications and Skills

  • 5+ years of experience as a Business Analyst working with the ServiceNow platform.

  • ServiceNow certifications relevant to CSM and/or IRM.

  • Proven ability to gather, document, and translate business requirements into actionable technical solutions.

  • Strong communication, stakeholder engagement, and facilitation skills.

  • Experience with requirement management tools (e.g., Azure DevOps)

Education

  • Bachelor's degree in Business, Information Technology, or a related field.

Nice-to-Haves

  • CBCP (Certified Business Continuity Professional) or equivalent certification in business continuity or risk management.

  • Experience in public sector or regulated environments.

  • Familiarity with ITIL or other service management frameworks.



We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

Pour vous identifier en tant que conjoint de militaire, veuillez envoyer votre curriculum vitae directement à Militaryfamiles@altisrecruitment.com et indiquer dans votre courriel / lettre d’accompagnement que vous êtes un conjoint de militaire.


Pour toute question concernant cet employeur et le processus de demande d’emploi, veuillez contacter :


Altis Recruitment Team

E mail: militaryfamilies@altisrecruitment.com


613-230-3700


About Altis Recruitment

Welcome on behalf on the Altis Recruitment team! Altis has a long-standing business relationship with the Defence community. For more than 30 years, we have been grateful to work alongside the Department of National Defence and countless military professionals. We know that family members of military personnel often make many personal sacrifices to support their loved ones. We understand that it can be difficult to pursue a career when embracing sudden changes like relocation and deployment. For some, this has meant putting a pause on career goals or professional development. We would like to provide you with everything you need for a successful and confident job search – in addition to access to job opportunities. Download the checklists our experts have created to help you be at your best from application to interview.