Technology Strategy Director Mandate
Reports To: Chief Technology Officer (CTO) / Chief Executive Officer (CEO)
Location: [Toronto]
Department: Technology / IT / Strategy

Role Summary:

The Director of Technology Strategy will contribute to the development and execution of Manulife Bank’'s technological vision, driving the modernization of its systems and aligning technology initiatives with organizational goals. Reporting into the CTO/Head of Technology, this role is responsible for leading the development and execution of the organization's technology strategy roadmap to ensure systems are secure, scalable, and aligned with industry’s standard processes, aligning technology initiatives with business goals, driving innovation, and ensuring that technology investments deliver maximum value. The Director will collaborate with senior leadership and cross-functional teams to identify opportunities for growth and efficiency optimizations.

Key Responsibilities:

Strategic Technology Development:

• Partner to define, deliver, implement, and maintain the Manulife Bank technology strategy and portfolio planning to drive Manulife's business goals—both strategic and operational—with a key focus on simplification and modernization.
• Collaborate with Planning Teams, Strategy, segment CIOs, and CFOs to influence processes, policies, and systems that enable more transparent planning and efficiency improvements.
• Continuously improve and standardize processes to gain efficiency in production and enhance the quality of information.
• Engage with senior leadership members to formulate and vet initiative listings and review quarterly actual expense and benefit results.

Employee Engagement & Leadership:

• Support the Manulife Bank CTO with employee engagement activities, including townhalls, team events, and talent management.
• Provide leadership and direction in developing a team of highly engaged, geographically diverse technology professionals, empowering them to develop, deliver, and operate a top-tier technology strategy.

Cross-functional Collaboration:

• Partner closely with key customers within the Bank and broader Manulife organization to coordinate work efforts for all finance-related matters and strategic outcomes.
• Work with Enterprise Strategy to drive continuous evolution of processes and philosophies supporting initiative prioritization and measurement as a competitive advantage.

Workforce & Financial Management:

• Establish operating and investment budgets, consistent with short and long-term financial goals for the bank
• Monitor spending and facilitate adjustments to ensure financial targets are met aligned to technology strategy and roadmap
• Assist in workforce management and talent management, including reorganizations and realignments as necessary.

Closed Loop Reporting:

• Design and build initiative expense and benefit reporting to ensure expenses and benefits are tracked in the Closed Loop model by functional area, focusing on P2G reporting.

Business Justification Support:

• Support Strategy and Project Management teams in creating business justifications by providing advisory support on template completion and first-level review.
• Drive all annual budget and portfolio planning processes.

Performance Metrics and Reporting:

• Establish key performance indicators (KPIs or OKRs) to measure the success of technology initiatives.
• Provide regular reports to senior leadership on the progress and impact of technology projects.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field; or an equivalent combination of education and experience.
• 8+ years experience in technology strategy, development, engineering or architecture roles.
• 5+ years in a leadership position.
• Proven experience in technology strategy development and execution including managing technology roadmaps and overseeing enterprise-scale system implementations.
• Expertise in enterprise architecture frameworks (e.g., TOGAF) and contemporary technologies such as cloud environments (AWS), SaaS applications (Salesforce, Data Bricks), and microservices.
• Extensive understanding of cloud-native architectures and serverless technologies, with experience in modernizing legacy systems.
• Proven track record in driving digital transformation initiatives and guiding organizations through complex technology changes.
• Extensive background in emerging technologies such as AI/ML and big data platforms, with the ability to drive innovation within the organization.
• Proven experience in managing large-scale software development projects, particularly in cloud environments such as AWS, Azure, or Google Cloud Platform.
• Expertise in Tech Strategy standard processes, including microservices, containerization (Docker, Kubernetes), and API development.
• Strong understanding of SDLC, DevOps, SRE, and software engineering practices
• Expertise in financial planning, forecasting, and business justification development.
• Strong program management skills, including customer identification, landmark development, resource management, risk mitigation, and familiarity with change management in technology.
• Highly analytical and data-driven, with the ability to interpret technical data and develop actionable recommendations.
• Excellent communication skills to articulate technology strategies and technical positions clearly and persuasively to various audiences, including executive leadership and technical teams.
• Proven ability to build and maintain strong cross-functional and global relationships within and outside the company, particularly within the technology sector.
• Able to understand and contribute to the broader operational and business impacts of technology decisions.
• Skilled at making decisions with a view of broader implications and customer alignment to drive business performance

Key Competencies:

• Critical Thinking
• Innovation and Creativity
• Leadership and Team Development
• Business Insight
• Analytical and Problem-Solving Abilities
• Change Management

Expected Outcomes:

• A clear and actionable technology strategy aligned with the organization’s goals.
• Successful implementation of technology initiatives that drive business growth and efficiency.
• Enhanced organizational capability to use emerging technologies for competitive advantage.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

Values-first culture 

We lead with our Values every day and bring them to life together. 

Boundless opportunity 

We create opportunities to learn and grow at every stage of your career. 

Continuous innovation 

We invite you to help redefine the future of financial services. 

Delivering the promise of Diversity, Equity, and Inclusion 

We foster an inclusive workplace where everyone thrives. 

Championing Corporate Citizenship 

We build a business that benefits all customers and has a positive social and environmental impact.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.

Région de référence du salaire

Modalités de travail

L’échelle salariale devrait se situer entre

Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à recruitment@manulife.com pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.