Join our private lending client for an excellent full time permanent opportunity for those looking to grow their career in the investment and customer service space. The Financial Services Representative plays a vital role in delivering exceptional customer service, managing various savings and investment accounts, including GICs, RSPs, and RRIFs, and ensuring the smooth processing of daily transactions. This position requires a keen attention to detail, strong organizational skills, and a commitment to maintaining compliance with relevant policies and regulations.

Roles and Responsibilities

• Prepare, process, and administer all investment products, including Savings, Chequing, and Business Accounts, GICs, RSPs, and RRIFs, handling tasks such as renewals, principal and interest payments, and generating savings and investment statements.
• Process Deposit Agent commissions, estate transactions, and re-registrations accurately and efficiently.
• Understand and apply bank policies and procedures related to Anti-Money Laundering (AML) and Anti-Terrorist Financing (ATF) to ensure compliance with documentation requirements.
• Maintain control over the cash drawer, managing and balancing it on a daily basis.
• Foster and maintain relationships with Deposit Agents, ensuring all transactions adhere to due diligence procedures.
• Perform duties related to bank account clearing on a daily basis.
• Demonstrate strong organizational and interpersonal skills, providing quality service to ensure a positive customer experience.

Qualifications and Skills

• A minimum of 2 years of experience in credit union, bank or financial institution
• Strong knowledge OR keen interest in learning GICs, RSPs, and RRIFs.
• Excellent written and verbal communication skills.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.