Status: Full-Time, Permanent @ 37.5 hours per week with evening and weekend work depending on business needs;
Work Environment: Hybrid; primarily work from home along with once a month team collaboration days at our National Service Centre (2101 Hadwen Road, Mississauga);
Salary Range: $85,000 – 90,000 with bonus potential

DUTIES AND RESPONSIBILITIES
•    Translating business needs into analytics/reporting requirements to support decisions and workflows with required information;
•    Plan and execute data analysis leading to actionable insights for internal stakeholders;
•    Prepare high-impact data visualizations and PowerPoint presentations to communicate key findings with actionable insights to key business leaders;
•    Drive and champion data fluency throughout the organization through the creation of standardized metrics, intuitive dashboards, and compelling business insights;
•    Lead team member(s) to translate complex analytical tasks into actionable insights and easily consumable outputs;
•    Synthesize complex data analyses and communicate clearly and effectively to stakeholders across the organization;
•    Craft compelling dashboards and visualizations to “tell the story” of the business;
•    Define and manage processes needed to achieve operational excellence for the team;
•    Leading the development and building of frameworks and processes to analyze unstructured data as well as data from traditional sources;
•    Identify opportunities to improve processes and strategies with technology solutions;
•    Improve, automate, and simplify existing reporting, and ensure it is clearly communicated to stakeholders in business context;
•    Identify, analyze, and interpret trends or patterns in data sets. Preparing reports that effectively communicate trends and patterns;
•    Acquire data from primary or secondary data sources and maintain databases/data systems;
•    Identify, analyze, and interpret trends or patterns in complex data sets that could be helpful for the business;
•    Derive actionable insights from data sets;
•    Interpret data, formulate reports, and make recommendations;
•    Reviewing and analyzing data from multiple sources and communicating results and recommendations;
•    Data mining and validating data integrity;
•    Develop and manage a detailed project schedule and work plan;
•    Working knowledge with concepts like customer lifecycle management and customer lifetime value;
•    Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress;
•    Support the Director of Customer Experience and Insights with larger analytics projects and ad-hoc requests;
•    Adhere to Bayshore Policies and Procedures;
•    Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.