Our client in the healthcare industry is hiring for an Administrative Support Staff. You’ll be responsible for processing referrals, managing registration and payment coordination, and delivering high-volume customer service in a fast-paced call center environment.

• Location & Work Model: Hybrid – minimum 2 days on-site per week (Toronto, ON)

• Schedule/Hours: Monday to Friday, 7.5 hours/day, 11:30am to 7:30pm

• Contract Duration: 3-month contract with the possibility of extension

Responsibilities:

• Manage a high-volume call center, handling 60+ calls per shift with empathy and professionalism

• Register program participants, verify eligibility, and facilitate payment submissions

• Provide support to participants requiring assistance with payment over the phone

• Ensure data accuracy and timely processing of referrals and program information

• Maintain accurate records, compile participant statistics, and generate reports

• Perform general administrative tasks such as data entry, document editing, scanning, and filing

Requirements:

• Minimum 3 years of experience in administrative, call center, or clerical support roles

• Strong customer service skills and the ability to manage interactions with distressed or frustrated clients

• Excellent attention to detail — must be able to double-check work and avoid errors

• Experience using Microsoft Office (Word, Excel, Outlook, PowerPoint) and database systems

• Comfortable working independently and collaboratively 

• Ability to multitask and prioritize work under time pressure

• Flexible to adjust to scheduling changes or support when needed

• French language skills are an asset

The ideal candidate will have prior experience in a call center or client-facing administrative role, particularly in high-volume, detail-sensitive environments.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.