Great company. Great people. Great opportunities.
En tant que rédacteur de service chez United Rentals,
vous serez responsable des tâches administratives liées au service et à la maintenance.
Ces tâches comprennent, mais sans s'y limiter, l'exécution des ordres de travail, le suivi du temps
des techniciens, le recouvrement de la garantie et la mise à jour de la maintenance préventive.
Vous êtes également responsable de la planification, de la tenue des dossiers d'équipement,
du traitement des factures liées au service, du traitement des demandes des clients et de la tenue
du service après-vente informé des bulletins de service et des informations générales.
Votre solide éthique de travail, votre fiabilité et votre attitude positive feront de vous un atout
pour notre succursale et l'ensemble de l'organisation. Si vous souhaitez avoir la chance de vous
démarquer avec le plus grand fournisseur de location d'équipement au monde, envisagez un
avenir avec United Rentals. Vous serez soutenu par une solide équipe de gestion qui vous aidera
à atteindre vos objectifs. L'excellence dans ce poste stimulant et enrichissant ouvre la voie à des
possibilités d'avancement.
Les tâches supplémentaires comprennent ce qui suit :
Achèvements d'ordres de travail, tels que l'ouverture et la fermeture d'ordres de travail avec des informations précises
Rapports sur le temps des techniciens, assurez-vous que toutes les heures rémunérées disponibles pour le travail sont enregistrées avec précision et en temps opportun
Assurez-vous que toutes les tâches éligibles à la garantie sont créées et soumises à la garantie
Surveiller les rapports de garantie pour s'assurer que toutes les réclamations sont correctement clôturées
Exécutez des rapports de maintenance préventive et planifiez les travaux de manière appropriée pour maintenir un niveau élevé d'actualité de la flotte
Gérer les problèmes liés à la maintenance de l'équipement avec un sentiment d'urgence élevé
Tenir la direction informée des préoccupations des clients
S'assurer que toutes les factures liées au service sont correctement codées dans le bon grand livre
Autres tâches assignées au besoin
Exigences de l'emploi:
Diplôme d'études secondaires ou équivalent
Permis de conduire valide avec dossier de conduite acceptable
à 2 ans d'expérience dans un atelier ou un environnement de service
Compétences informatiques de base
Attention au détail
Capacité à effectuer plusieurs tâches dans un environnement occupé
Sens aigu de l'urgence en ce qui concerne le service à la clientèle
Compétences supérieures en service à la clientèle, en travail d'équipe et en communication verbale/écrite
Ce poste est considéré comme sensible à la sécurité aux fins des politiques et procédures de United Rentals.
If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!
As a Service Writer, you will be responsible for service and maintenance related administrative duties. These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency. You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information.
What you'll do:
Work Order Completions, such as opening and closing work orders with accurate information
Technician Time Reporting, ensure all paid hours available for work are recorded accurately and timely
Ensure that all tasks eligible for warranty are created and submitted for warranty
Monitor warranty reporting to ensure that all claims are properly brought to closure
Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency
Handle equipment maintenance related issues with a high sense of urgency
Keep Management informed of customer concerns
Ensure all service-related invoices are properly coded within the correct General Ledger
Other duties assigned as needed
Requirements:
High School diploma or equivalent
Valid driver's license with acceptable driving record
1 – 2 years experience in a shop or service environment
Basic computer skills
Attention to detail
Ability to multi-task in a busy environment
High sense of urgency with respect to customer service
Superior customer service, teamwork and verbal/written communication skills
This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.
We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
Paid Parental Leave
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture
Learn more about our full US benefit offerings here.
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.
We work together with our customers, communities and employees to find solutions with a shared commitment to service and safety. To us, this is a simple, but powerful notion we call Work United™. It’s a shared mindset. One of partnership that helps us face any challenge, together. United Rentals, Inc. is the largest equipment rental company in the world. The company has an integrated network of 1,520 rental locations in North America, 38 in Europe, 23 in Australia and 19 in New Zealand. In North America, the company operates in 49 states and every Canadian province. The company’s approximately 26,650 employees serve construction and industrial customers, utilities, municipalities, homeowners and others. We believe that it takes great employees to build a great organization – and we’re passionate about helping our people grow professionally and embrace teamwork in everything they do. Our culture is based on our corporate values and centers on mutual respect, job satisfaction, diversity and a shared responsibility to build a better future. With career opportunities in Sales, Field Management, Service & Maintenance, Transportation & Logistics and beyond, with a significant portion of our workforce that comes from a military background. We offer many roles that are a great fit for the skills you’ve gained through your service. If you are an active duty member, veteran, reservist or family member, you will find that United Rentals shares your commitment to serving others with dignity and respect. For those who are still actively serving, we provide you and your spouse with the flexibility needed to serve in the National Guard or Reserves.